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Customer Support Specialist

2 months ago

Austin, Texas, United States Inkspirenize Full time
Job Overview

Position: Call Center Representative

Company: Inkspirenize

Location: Remote

We are in search of a dedicated and enthusiastic Call Center Representative to enhance our customer service department. The successful candidate will play a crucial role in managing both incoming and outgoing communications, addressing customer questions, resolving concerns, and delivering outstanding service to guarantee customer satisfaction.

Primary Responsibilities:

  • Respond to incoming calls and manage customer inquiries with professionalism and respect.
  • Address customer grievances, offering suitable solutions and alternatives within specified timeframes; ensure follow-up for resolution.
  • Keep comprehensive records of customer interactions and transactions, including inquiries, complaints, and feedback.
  • Recognize and escalate priority issues to the relevant department or supervisor.
  • Deliver precise information regarding products and services.
  • Efficiently process orders, forms, applications, and requests.
  • Work collaboratively with colleagues to enhance processes and service quality.
  • Stay informed about product knowledge and updates to provide accurate information.

Required Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service are advantageous.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage high-pressure situations while maintaining a positive demeanor.
  • Familiarity with call center technology and software.
  • Excellent organizational and multitasking abilities.