Guest Service Ambassador

3 days ago


Greenville, South Carolina, United States Harlow's Casino Resort & Hotel Full time

We are seeking a highly skilled Guest Service Representative to join our team at Harlow's Casino Resort & Hotel. In this role, you will be responsible for registering and assigning rooms, issuing room keys, and keeping records of occupied rooms and guests' accounts.

Job Description:

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. As a key member of our front desk team, you will be responsible for presenting statements to and collecting payments from departing guests, as well as ensuring that all guest interactions are handled with professionalism and courtesy.

About the Role:

  • Register and assign rooms to guests
  • Issue room keys and provide guests with information about hotel facilities and services
  • Keep records of occupied rooms and guests' accounts
  • Present statements to and collect payments from departing guests

Requirements:

  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A competitive salary of $45,000 per annum
  • A comprehensive benefits package, including health insurance and paid time off
  • Ongoing training and development opportunities


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