Customer Service Ambassador

2 days ago


Greenville, South Carolina, United States Harlow's Casino Resort & Hotel Full time

Job Overview:

As a Customer Service Ambassador at Harlow's Casino Resort & Hotel, you will play a vital role in creating unforgettable guest experiences. Your primary responsibility will be to register and assign rooms to guests, while also providing them with exceptional service and support throughout their stay.

Key Responsibilities:

  • Assign rooms to guests based on their preferences and availability
  • Ensure all guests have a smooth check-in and check-out process
  • Resolve any issues or complaints promptly and professionally
  • Keep accurate records of guest interactions and preferences

Requirements:

  • Proven experience in customer-facing roles, preferably in hospitality
  • Exceptional communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with hotel software systems and operations

Benefits:

  • A salary range of $42,000 - $52,000 per year, depending on experience
  • Opportunities for professional growth and development
  • A fun and dynamic work environment

Estimated Salary: $47,000/year

We foster a positive and inclusive work culture, offering ongoing training and support to help you succeed in your role.



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