Customer Service Ambassador
7 days ago
Drury Hotels offers a unique opportunity for individuals who thrive in fast-paced environments to excel as Guest Service Agents. With a strong focus on customer satisfaction, you will be the face of our hotel, providing exceptional experiences for guests and team members alike.
About Drury HotelsWe are an award-winning hotel chain committed to delivering outstanding service and amenities to our guests. Our company culture emphasizes integrity, service, and hospitality, making us an ideal place to grow your career.
Job OverviewThis role is perfect for individuals who possess excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences. As a Guest Service Agent, you will be responsible for handling front desk operations, including check-ins, check-outs, and resolving guest issues. You will also assist with breakfast and evening social hour services, promoting our brand and exceeding guest expectations.
Key Responsibilities:- Provide warm and welcoming interactions with guests, ensuring their stay is memorable and enjoyable
- Efficiently manage front desk operations, including check-in/check-out processes, room assignments, and key management
- Assist with breakfast and evening social hour services, preparing food, setting up, and maintaining a clean and inviting atmosphere
- Monitor guest satisfaction and address any concerns or issues promptly and professionally
- High school diploma or equivalent required; prior customer service experience preferred
- Excellent communication and interpersonal skills, with a warm and friendly demeanor
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment
- Familiarity with cash handling, basic math, and computer software
- Average annual salary: $35,000 - $45,000, depending on location and experience
- Ongoing training and development opportunities to enhance your skills and advance your career
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching
- Flexible scheduling, paid time off, and hotel discounts
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