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Radiology Scheduling Patient Access Representative
2 months ago
Job Overview
The Patient Access Representative plays a crucial role in assisting and guiding patients, healthcare providers, and medical office personnel in navigating healthcare services. This position is dedicated to delivering an outstanding experience through various communication channels, including phone calls, online chats, and emails. Adherence to established protocols and quality standards is essential to support the performance metrics of the Patient Access Services Center, along with upholding the core values of the organization.
Key Responsibilities
1. Evaluate and address service inquiries from members, providers, and other stakeholders, ensuring professional and courteous interactions at all times.
2. Collaborate with internal and external partners to provide comprehensive information regarding benefits, eligibility, verification, and claims status.
3. Identify and resolve customer concerns efficiently, escalating issues when necessary to ensure positive resolutions. Conduct outreach to members to inform them about their benefits as required.
4. Maintain compliance with established procedures and quality standards, contributing to the service promise and performance indicators of the organization.
5. Assist customers with administrative tasks, including enrollment record modifications and providing necessary documentation regarding coverage and benefits.
6. Facilitate the resolution of claims by following up on member communications and directing them to the appropriate departments.
7. Accurately document all customer interactions in the designated systems, adhering to guidelines.
8. Demonstrate productivity and availability to customers while following the established work schedule.
Benefits of Working at Corewell Health
- Comprehensive benefits package designed to support your financial, health, and work-life balance objectives.
- Access to an on-demand pay program.
- Discounts on various services and products that matter to you.
- Optional insurance coverage for identity theft, home, auto, and pets.
- Retirement savings options with employer contributions.
Qualifications
Required:
- High School Diploma or equivalent.
- Minimum of 1 year of relevant experience in a related field.
Preferred:
- Associate's Degree.
About Corewell Health
Corewell Health is dedicated to providing personalized healthcare to our patients and communities. We focus on fostering a collaborative environment where innovation and leadership thrive, all aimed at enhancing health and instilling hope.
