Room Attendant

2 weeks ago


Newark, Delaware, United States SpringHill Suites by Marriott Full time
Position Overview

We are seeking a dedicated Housekeeper to maintain the cleanliness and orderliness of our guest accommodations at SpringHill Suites by Marriott. This role is essential in ensuring a welcoming environment for our guests.

Key Responsibilities
  • Welcome guests with a warm and friendly demeanor.
  • Thoroughly clean guest rooms within designated time frames, utilizing techniques such as sweeping, mopping, scrubbing, or vacuuming.
  • Change bed linens and replenish towels and other essential amenities.
  • Dust and polish furniture and fixtures; clean walls and equipment as needed.
  • Report any maintenance issues in guest rooms to management promptly.
  • Handle guest items left behind in accordance with our lost and found procedures.
  • Adhere to safety protocols, wearing protective equipment and following MSDS and OSHA guidelines.
  • Assist with house person and lobby attendant tasks during busy periods or staff shortages.
  • Monitor guest satisfaction scores and strive to enhance overall guest experiences.
  • Ensure high levels of guest satisfaction through attentive service.
  • Perform additional tasks as assigned by management.
Qualifications
  • High School diploma preferred.
  • Prior experience in housekeeping or equivalent training is required.
  • Ability to understand and communicate effectively in English.
  • Flexible work schedule, including availability on weekends and holidays.
  • Physical ability to stand for extended periods, walk, push, pull, reach, bend, squat, kneel, lift up to 20 pounds, and handle cleaning chemicals.

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