Room Service Attendant

2 months ago


Newark, New Jersey, United States Shaner Hotel Group Full time
Job Overview

As a vital member of our team, the Guest Room Attendant plays a crucial role in ensuring a welcoming and pristine environment for our guests. This position requires flexibility in scheduling, including the ability to work weekends and holidays, while maintaining high standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Maintain a flexible work schedule to accommodate the needs of the hotel.
  • Address and resolve guest complaints to ensure a positive experience.
  • Uphold cleanliness and quality standards throughout daily tasks.
  • Adhere to all safety protocols and housekeeping procedures.
  • Thoroughly clean and service assigned guest rooms according to established priorities and standards.
  • Restock and return cleaning carts at the end of each shift.
  • Participate in additional deep cleaning and seasonal tasks as required.
  • Perform other related duties as assigned.
Expectations

Ensure that guest rooms are cleaned to the hotel's high standards, reporting any maintenance issues promptly. Handle guest requests with professionalism and maintain the confidentiality and security of all guest accommodations.

Qualifications
  • At least one year of cleaning experience; prior experience in a hotel setting is preferred.
  • Strong communication skills to effectively interact with guests and team members.
  • Familiarity with proper chemical handling and safety procedures.
  • Bilingual abilities, particularly in English and Spanish, are advantageous.
  • Knowledge of local attractions and activities that may interest guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company known for its commitment to excellence. With a diverse portfolio of over 65 properties across multiple states and countries, we pride ourselves on delivering exceptional service and experiences to our guests. Our team is dedicated to creating memorable stays with modern amenities and a welcoming atmosphere.
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