Customer Care Team Leader
2 weeks ago
Why choose Fox? Our unique culture sets us apart.
At Fox, we prioritize inclusivity and foster a community where relationships are paramount. We are currently seeking a Customer Service Supervisor to enhance our customer care efforts.
The role of Customer Service Supervisor is crucial to the success of Fox Pest Control. These key individuals utilize their communication, leadership, and management expertise to ensure smooth operations at their designated Fox location, while also guaranteeing that every customer interaction is positive. The ideal candidate will embody our culture and demonstrate a commitment to personal and professional growth within the company.
About Fox Pest Control
Established in 2012, Fox Pest Control has seen remarkable growth, consistently ranking on the INC 5000 list and earning the Utah Business Magazine Fast 50 award. With over 30 locations across 15 states, our expansion is driven by our core values and our mission to cultivate confident leaders who deliver exceptional service.
We are more than just a pest control service; our primary focus is on building and nurturing lasting relationships with our employees, customers, and the community. By empowering leaders and fostering positive connections, we strive to make a meaningful impact in the lives of those we serve. Our philosophy is centered on RELATIONSHIPS FIRST and SERVICE ALWAYS.
What We Provide
- Competitive starting pay of $17/hr+
- Comprehensive Health Insurance including Medical, Dental, and Vision from day one for full-time employees
- 401k Plan with a generous company match and no vesting period from day one
- Paid Time Off after just 30 days for full-time employees
- Paid Holidays available upon hire
- Paid Sick Leave and Bereavement for both full-time and part-time employees
- A supportive and empowering workplace culture
- Significant potential for career advancement with a personalized Leadership Plan for each team member
- Hands-on training opportunities with compensation
- Referral bonuses for employee recommendations
Candidate Requirements
- High School Diploma; some college education preferred
- Minimum of 2 years experience in customer service
- Familiarity with computer database systems/software
- Willingness to learn and adapt
- Professional appearance and demeanor
- Strong communication skills, both written and verbal
- Genuine personality with confidence in customer service skills
- Ability to communicate in Spanish is a significant advantage.
Equal Opportunity Employment
Fox Pest Control is committed to providing equal employment and advancement opportunities to all individuals. Employment decisions are based on merit, qualifications, and abilities. We do not discriminate based on race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law. If you require assistance with the application process, we will work to accommodate your needs.
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