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Guest Services Coordinator

2 months ago

Chapel Hill, North Carolina, United States Northwood Ravin, LLC Full time
Job Overview

Carraway Village Luxury Apartments

This full-time position comes with eligibility for various benefits including medical, dental, and vision coverage.

Our success is deeply rooted in the satisfaction of our residents. The Guest Services team plays a crucial role in addressing inquiries, providing directions, arranging transportation, and recommending local attractions and events. Team members must be adept at managing a range of essential resident and property management tasks. The ideal candidate for the Guest Services Coordinator role should possess a minimum of 2 years of experience in customer service. This position serves as the first point of contact for our community, with a strong emphasis on delivering exceptional customer service consistently.

Position Authority

The Guest Services Coordinator does not hold direct authority over any team members.

Location

Chapel Hill, NC

Key Responsibilities

  • Uphold a standard of high professionalism in all aspects, including appearance, demeanor, customer interaction, and work environment.
  • Create an atmosphere where residents perceive value in our services, leading to high retention rates and increased rental income.
  • Welcome all residents, prospective tenants, and visitors with a friendly smile, positive attitude, and professional demeanor.
  • Continuously monitor surveillance systems and utilize necessary software to assist residents throughout the shift.
  • Effectively address the needs of current and prospective residents in person, over the phone, or via email, including but not limited to leasing information, community details, neighborhood insights, service requests, and other inquiries.
  • Maintain a clean and organized lobby area throughout the shift, ensuring a clutter-free workspace.
  • Regularly stock and clean coffee stations to ensure a welcoming environment.
  • Grant access to apartments for residents and authorized visitors, ensuring proper permissions are verified.
  • Manage the checkout of keys while retaining identification from housekeepers or visitors as necessary, ensuring keys are returned appropriately.
  • Remain aware that the Guest Services Coordinator position is the most frequented area in the community; therefore, it is essential to stand and greet residents and guests with enthusiasm and a readiness to assist.
  • Check in and, when required, deliver packages and dry cleaning to residents.
  • Perform any additional duties as assigned by management.

Desired Skills

  • Ability to support and contribute positively to the community team.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook, as well as community management software.
  • Maintain a positive attitude and the ability to smile in all situations.
  • Participate in training to comply with new or existing regulations.
  • Flexibility to work various shifts, including evenings and weekends.
  • Consistently present a neat, clean, and professional appearance during work hours and whenever on the property.
  • Adhere to the standards outlined in the employee handbook.
  • Demonstrate the ability to de-escalate and address customer concerns effectively.
  • Learn and comply with all company, local, state, and federal safety regulations.
  • Ensure unsafe conditions are addressed promptly.
  • Available to work second shifts and weekends as needed.

Minimum Qualifications

  • High School diploma or GED.
  • At least 2 years of experience in customer service.
  • Ability to obtain Fair Housing Certification within 30 days of hire.
  • Flexibility to work various shifts, including weekends.
  • Successful completion of a drug test.
  • Valid Driver's License.

Preferred Qualifications

  • College degree.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook, as well as community management software.
Company Overview

At Northwood Ravin, we pride ourselves on our commitment to our employees. Our culture fosters strong working relationships among all team members. We host various events throughout the year, including Family Day, quarterly luncheons, awards ceremonies, and company Field Days. Our mission is to build a robust company from within. Unique events, annual bonus programs, recognition for tenure, and opportunities for continuing education are just a few aspects that distinguish us. Compare us with other companies, and you will see the difference. This is Northwood Ravin, and we are NWR. #SomosNWR