Dental Insurance Services Coordinator

4 days ago


Chapel Hill, North Carolina, United States Della Infotech Full time

The Dental Insurance Services Coordinator position at Della Infotech plays a crucial role in ensuring seamless dental insurance services for the UNC Adams School of Dentistry.

This role requires a strong understanding of insurance industry standards, billing, and reimbursement processes, as well as a keen eye for detail to accurately process claims and pre-treatment estimates.

The ideal candidate will possess excellent communication skills to effectively interact with private insurance carriers, patients, and providers, resolving any issues that may arise during the claims process.

Key responsibilities include:

  • Filing dental insurance claims and pre-treatment estimates for privately insured patients
  • Obtaining and providing clinical documentation necessary for claims processing
  • Investigating denied claims, submitting appeals, and scanning documentation in the electronic patient record
  • Auditing patient records for accuracy and completion of billing, coding, and clinical documentation
  • Providing exceptional customer service to patients and providers regarding dental insurance benefits, claim status, and account summaries

This position requires a high level of organization, time management, and attention to detail to meet deadlines and ensure compliance with HIPAA regulations.



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