Guest Advocate

1 day ago

Chapel Hill, North Carolina, United States Target Full time
About Target

At Target, we believe in creating a welcoming and inclusive environment for our guests. As a Small Format Team Member, you will play a critical role in delivering exceptional guest service and ensuring that our stores are well-stocked and visually appealing.

Key Responsibilities
  • Create a welcoming experience for guests by authentically greeting them and observing their needs.
  • Engage with guests in a genuine way, asking questions to better understand their specific needs and providing solutions to improve their experience.
  • Be knowledgeable about the tools, products, and services available in the store to solve issues for guests and improve their experience.
  • Thank guests in a genuine way and let them know we're happy they chose to shop at Target.
  • Help guests as you complete workload with minimal disruption.
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests.
  • Push and stock product to sales floor, execute adjacency changes, transitions, revisions, and sales plans for all departments.
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
  • Complete scans and system audit functions to ensure inventory accuracy.
  • Support execution of major transitions and ISM.
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments.
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
  • Complete all backroom weekly audits.
  • Operate power equipment only if certified.
  • Maintain backroom organization and location accuracy and follow equipment guidelines.
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties.
What We're Looking For

We're looking for team members who are passionate about delivering exceptional guest service and are able to work efficiently and as a team to deliver for our guests. If you're a team player who is able to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes, we'd love to hear from you.

We're an awesome place to work and care about our teams, so we want to make sure we're clear on a few more basics that we expect:

  • Accurately handle cash register operations as needed.
  • Climb up and down ladders safely.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.

We're committed to providing a safe and inclusive work environment for all team members. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at for additional information.

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