IT Support Specialist
2 weeks ago
At H-TOP Hotels & Resorts Group, we are seeking a highly skilled and motivated IT Tech Support Spec 2 to join our team. This is a full-time position with a schedule of Monday to Friday, with rotating on-call duties on evenings and weekends.
Job Summary:The IT Tech Support Spec 2 will be responsible for completing or escalating IT Service Desk tickets in a timely and accurate manner. This position will also be responsible for the installation, configuration, maintenance, and upkeep of all endpoint devices and peripherals, hardware-based systems, voice systems, and basic network connectivity.
Key Responsibilities:- Handle service desk requests, troubleshoot technical problems, and train end-users on hardware and basic software programs.
- Perform routine and preventative maintenance tasks.
- Respond to service desk requests for assigned facilities on an as-needed basis.
- Associate Degree in Information Technology or related field and two years of experience; or equivalent combination of education and experience.
- Valid Colorado Driver's License and proof of current automobile insurance.
- Ability to operate a motor vehicle.
This position requires the ability to remain in a stationary position for 60% of the time, assess and observe objects at all distances, and perform medium physical effort by handling objects up to 50 pounds occasionally. The noise level is usually moderate, and the job tasks involve no exposure to blood, body fluids, or tissue.
Clearances and Health Requirements:The following background checks are conducted by H-TOP Hotels & Resorts Group: Hilltop Criminal Background Check, Sex Offender Registry, Driving Record, Colorado Adult Protective Services Background Check (CAPS), Department of Health and Human Services Office of Inspector General (OIG) Exclusion List, Non-Facility Fingerprint Card, Tuberculosis (Tb) Skin Test, and Influenza Vaccination.
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