Desktop Support Specialist

17 hours ago

Grand Junction, Colorado, United States Tuknik Government Services Full time
Job Title: Desktop Support Analyst

We are seeking a skilled Desktop Support Analyst to join our team at Tuknik Government Services. As a Desktop Support Analyst, you will be responsible for providing technical assistance and solutions to customers and other IT staff or contractors.

Key Responsibilities:
  • Diagnose and resolve routine problems for a wide variety of applications, operating systems, and equipment.
  • Provide technical assistance and solutions to customers and other IT staff or contractors.
  • Collect specific and detailed information from reference sources, software utilities, or customers.
  • Perform basic troubleshooting of networks, web pages, desktops/laptops, and mobile devices.
  • Utilize the Service Desk ticketing system to document all work, progress, and resolutions.
  • Educate customers on new processes and procedures.
  • Ensure tickets are promptly assigned and processed.
  • Ensure ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
  • Contact customers and resolve tickets within SLA timeframes.
  • Utilize only BLM approved remote support tools to provide remote customer support.
  • Follow up with customers to ensure accurate solution and customer satisfaction before closing each ticket.
  • Ensure tickets are closed promptly when issues are resolved.
  • Travel to other offices (or offsite locations) to provide onsite IT support, when approved.
  • Continual asset management including wiping, excessing equipment, equipment tracking.
Requirements:
  • High School degree
  • 3 years of experience
  • Excellent verbal and written communication
  • User of Microsoft SharePoint and Microsoft Office applications
Working Environment & Conditions:

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate.

The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.

The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

We are an equal opportunity employer and are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

We are dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at heaven.wood@koniag.com or by calling 555-555-5555 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

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