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IT Support Specialist

2 months ago

Grand Junction, Colorado, United States ANB Bank Full time
About ANB Bank

ANB Bank is a leading financial institution with over $3 billion in assets, ranking in the top 8% of banks nationwide by size. We are a true community bank with a strong commitment to excellence, dedicated to helping our communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.

Job Summary

We are seeking an IT Support Analyst to join our team. The successful candidate will be responsible for installing, configuring, and setting up Personal Computers and other network-associated hardware. They will also provide technical support to customers, troubleshoot computer hardware and software issues, and document technical solutions to share knowledge with team members.

Key Responsibilities
  • Install, configure, and set up Personal Computers and other network-associated hardware
  • Provide technical support to customers, responding to phone calls, emails, and voicemails in a timely and professional manner
  • Troubleshoot computer hardware and software issues, using all available resources to resolve issues efficiently
  • Document technical solutions to share knowledge with team members
  • Assist with company-wide software upgrades and new software installation as requested
  • Communicate with and treat co-workers and customers with respect and dignity
Requirements
  • 2+ years of hands-on experience working with Personal Computers and networks (IT Support Analyst II)
  • 5+ years of IT experience or equivalent education preferred (IT Support Analyst III)
  • Excellent customer service and people skills
  • Good reasoning ability and willingness to ask questions
  • Ability to work independently or in a team environment
  • Ability to multitask and manage multiple priorities
  • Ability to follow instructions explicitly
  • Ability to document technical solutions in a clear, concise, and accurate manner
What We Offer
  • Competitive compensation and a comprehensive benefits package
  • Minimum 4 weeks of paid time off (PTO)
  • 11 paid holidays
  • Medical, dental, and vision insurance
  • Health savings (HSA), flexible spending (FSA), and dependent care spending accounts
  • Company-provided life, AD&D, and disability insurance with supplementation options
  • 401(k) plan with discretionary company match and profit sharing
  • Discretionary annual bonus and employee referral incentives
  • Employee assistance program (EAP)
  • Tuition reimbursement program
  • Spanish communication assistant program incentive
  • Employee banking products