IT Support Specialist

3 weeks ago


Grand Junction, Colorado, United States ANB Bank Full time
About ANB Bank

ANB Bank is a leading financial institution with over $3 billion in assets, ranking in the top 8% of banks nationwide by size. We are a true community bank with a strong commitment to excellence, dedicated to helping our communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.

Job Summary

We are seeking a highly skilled IT Support Analyst to join our team. The successful candidate will be responsible for installing, configuring, and setting up Personal Computers and other network-associated hardware, as well as troubleshooting computer hardware, software, and peripherals/component issues.

Key Responsibilities
  • Install, configure, and set up new Personal Computer hardware, software, and peripheral devices.
  • Troubleshoot computer hardware, software, and peripherals/component issues using all available resources to resolve issues for customers in the most efficient manner.
  • Respond to incoming email and voice mail messages in a timely, professional, and courteous manner.
  • Log all contact with customers in call tracking system in a timely manner.
  • Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
  • Perform other duties as assigned.
Requirements
  • 2+ years hands-on experience working with Personal Computers and networks.
  • 2+ years of customer services experience.
  • Basic and advance courses in Personal Computers and computer networking preferred.
  • Intermediate knowledge of Personal Computer troubleshooting.
  • Intermediate knowledge of network troubleshooting.
What We Offer
  • Competitive compensation package.
  • Comprehensive benefits package, including wellness benefits, minimum 4 weeks of paid time off, and 11 paid holidays.
  • Medical, dental, and vision insurance.
  • Health savings (HSA), flexible spending (FSA), and dependent care spending accounts.
  • Company-provided life, AD&D, and disability insurance with supplementation options.
  • 401(k) plan with discretionary company match and profit sharing.
  • Discretionary annual bonus and employee referral incentives.
  • Employee assistance program (EAP).
  • Tuition reimbursement program.
  • Spanish communication assistant program.

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