IT Support Specialist
3 weeks ago
ANB Bank is a leading financial institution with over $3 billion in assets, ranking in the top 8% of banks nationwide by size. We are a true community bank with a strong commitment to excellence, dedicated to helping our communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.
Job SummaryWe are seeking a highly skilled IT Support Analyst to join our team. The successful candidate will be responsible for installing, configuring, and setting up Personal Computers and other network-associated hardware, as well as troubleshooting computer hardware, software, and peripherals/component issues.
Key Responsibilities- Install, configure, and set up new Personal Computer hardware, software, and peripheral devices.
- Troubleshoot computer hardware, software, and peripherals/component issues using all available resources to resolve issues for customers in the most efficient manner.
- Respond to incoming email and voice mail messages in a timely, professional, and courteous manner.
- Log all contact with customers in call tracking system in a timely manner.
- Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
- Perform other duties as assigned.
- 2+ years hands-on experience working with Personal Computers and networks.
- 2+ years of customer services experience.
- Basic and advance courses in Personal Computers and computer networking preferred.
- Intermediate knowledge of Personal Computer troubleshooting.
- Intermediate knowledge of network troubleshooting.
- Competitive compensation package.
- Comprehensive benefits package, including wellness benefits, minimum 4 weeks of paid time off, and 11 paid holidays.
- Medical, dental, and vision insurance.
- Health savings (HSA), flexible spending (FSA), and dependent care spending accounts.
- Company-provided life, AD&D, and disability insurance with supplementation options.
- 401(k) plan with discretionary company match and profit sharing.
- Discretionary annual bonus and employee referral incentives.
- Employee assistance program (EAP).
- Tuition reimbursement program.
- Spanish communication assistant program.
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