Registration Support Specialist
3 weeks ago
Atrium is dedicated to supporting individuals with disabilities, chronic illnesses, or other long-term health conditions in maintaining their independence. Our goal is to encourage individuals to take control of their own care by allowing them to choose who provides their services and where.
Position Overview:
We are seeking a dedicated and compassionate Registration Specialist to join our team in New York. This full-time position is ideal for someone compassionate, articulate, and detail-oriented. As the Registration Specialist, you will play a crucial role in guiding individuals through the enrollment process, ensuring they understand their program, and providing ongoing support in self-directed services. Key responsibilities include:
- Following up on referrals for participant-directed services
- Assisting individuals and employers in completing necessary documentation for program enrollment
- Educating participants on how to interact with the fiscal intermediary, including timesheet completion and provider enrollment
- Identifying and resolving barriers to timely enrollment and ensuring the process is smooth and efficient
- Collaborating with Case Managers and service providers to ensure timely approval and authorization of services
Responsibilities:
The successful candidate will have excellent verbal and written communication skills and strong customer service experience. Proficiency in Microsoft Office, CRM systems, and web-based applications is also required. Additionally, the candidate must be fluent in English and an additional language (Spanish, Arabic, Chinese, Italian, French, etc.).
Requirements:
- A minimum of one year of experience working with individuals with disabilities or aging adults
- Must be able to travel (20% of time) to office location in Genesee County, NY
Compensation:
The salary for this position is $20 - $23/hr.
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