Service Coordinator

2 days ago

Fort Washington, Pennsylvania, United States CM3 Building Solutions Full time
Job Title: Service Coordinator

CM3 Building Solutions, Inc. is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key operational role, you will assist the Service Manager with daily activities in the Service Department to better serve our customer base and field personnel.

Responsibilities:
  • Handle incoming service calls with continuous team phone coverage between 7am-5pm and after hours on-call on a rotating basis.
  • Outbound calls to service customers informing them of scheduled inspections and any changes to the schedule if necessary.
  • Create, process, and send authorization to perform service work requests.
  • Complete and issue work orders to field technicians throughout the workday as required using ServiceTrade software.
  • Retrieve, review, and process completed work orders.
  • Follow up with field personnel to ensure work orders are properly completed and submitted timely to company standards.
  • Process work orders completed by the field and prepare them for final invoicing by the service invoicing specialist.
  • Filing and time sheet coordination/administration.
  • Assistance with contract yearly renewals and notification direct to customer.
  • Provide customer service with both internal and external teams.
Requirements:
  • High School Diploma or GED equivalent.
  • Computer skills for data entry.
  • Strong working knowledge of Microsoft Excel, Word, and Outlook.
  • Ability to learn new computer programs for Service Management Accounting.
  • Strong customer service skills.
  • Good communication skills.
  • Phone skills; articulate and clear when speaking on the phone.
  • Ability to work independently and as part of a team.
Work Environment:

The work area is an office environment with computers, phones, filing cabinets, desks/chairs, and typical office layout.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to sit, stand, kneel, and crouch (if necessary for filing). Occasional lifting (up to 10 pounds), manual dexterity for data entry, writing, holding/operating office equipment and phones.

Travel:

No travel is required.

AAP/EEO Statement:

CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.

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