Field Service Engineer

3 days ago


New York, New York, United States Agilent Full time
Job Title: Field Service Engineer

At Agilent, we're committed to delivering exceptional customer service and support. As a Field Service Engineer, you'll play a critical role in ensuring our customers' success by providing expert installation, implementation, maintenance, and repair of our company and multi-vendor systems solutions.

Key Responsibilities:
  • Install and optimize hardware/software/network products and configurations at customer sites.
  • Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with HTS automation and liquid handling.
  • Diagnose and resolve product performance problems.
  • Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
Requirements:
  • High school diploma, military training, associate degree, or some college with major coursework in electronics or previous work experience in a related field.
  • Bachelor's or master's degree within the science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology) is a plus.
  • 1-2+ years of experience in a similar position or experience as an end-user.
  • Must have experience working with HTS Automation and liquid handling.
  • Previous instrumentation maintenance, wire diagram, electromechanical, preventative maintenance, pathology equipment, or laboratory repair instrument repair experience is a plus.
What We Offer:
  • Full-time weekly schedule with the option to work remotely.
  • Competitive hourly rate ($32.58 - $53.45/hr) plus eligibility for bonus, stock, and benefits.
  • Choice of company car or reimbursement for personal vehicle usage.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels and encourage all qualified applicants to apply.



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