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Front Desk Representative
2 months ago
The Front Desk Agent is a key member of the Homewood Suites Rochester team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Provide warm and welcoming service to guests, ensuring a positive experience from check-in to check-out.
- Process guest arrivals and departures efficiently, handling room assignments, key cards, and other related tasks.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Manage cash handling and credit policies, maintaining accuracy and attention to detail.
- Stay up-to-date on hotel rates, packages, and promotions, ensuring accurate information is provided to guests.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
- Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.
- High school diploma or equivalent required; college coursework in a related field is a plus.
- Previous experience in a hotel or customer service role is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Proficiency in computer systems and software, including property management systems and other relevant tools.
As a member of the Homewood Suites Rochester team, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a range of perks and incentives to recognize and reward your hard work and dedication.
