Application Support Specialist

1 week ago


Yonkers, New York, United States Atlantic Partners Corporation Full time
Role Overview

The **Application Support Specialist** plays a crucial role in ensuring the smooth operation of existing software applications. This position requires a blend of technical expertise and a strong understanding of user needs within the organization.

Key Responsibilities
  • Deliver support for current applications by utilizing technical skills, troubleshooting capabilities, and a comprehensive understanding of the software in relation to business requirements.
  • Engage with users to diagnose and resolve application-related challenges effectively.
  • Conduct site visits to provide training for front desk personnel on verifying patient insurance details and ensuring accurate data uploads.
  • Assist patients in enrolling for digital services such as MyChart, Pre-Check-In, and SMS notifications.
  • Offer additional support for existing applications as needed.
  • Collaborate with users, colleagues, and vendors to identify and rectify application and hardware complications.
  • Manage a high volume of maintenance requests, prioritizing issues related to applications, file management, security, and device integration.
  • Execute application updates and conduct testing to ensure optimal performance.
  • Provide assistance with system interfaces and address urgent production challenges promptly.
  • Utilize hands-on skills for the creation of forms and workflows, ensuring effective change management and troubleshooting processes.


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