Spanish-English Insurance Service Representative
2 weeks ago
Everette Insurance Group LLC is seeking a dedicated Bilingual Insurance Customer Service Representative to enhance our team. This role is pivotal in delivering outstanding service to our diverse clientele. You will be working in a dynamic office environment, directly engaging with customers to provide them with the support they need.
About Us
At Everette Insurance Group LLC, we are committed to offering personalized insurance solutions tailored to our clients' unique needs. Your contributions will be essential in ensuring that our customers receive accurate information and guidance throughout their insurance journey.
Key Responsibilities
1. Client Support: Address customer inquiries and resolve issues while providing comprehensive insurance information in both English and Spanish.
2. Communication Management: Efficiently handle incoming calls and emails, ensuring customer concerns are addressed promptly.
3. Record Keeping: Maintain precise documentation of customer interactions, policy updates, and payment records.
4. Policy Education: Inform customers about various insurance options, assisting them in selecting the most suitable policies.
5. Team Collaboration: Work alongside the sales team to enhance customer experiences and identify potential service opportunities.
6. Knowledge Development: Stay updated on industry regulations and trends to provide clients with accurate and relevant information.
Qualifications
- Language Proficiency: Must be fluent in both English and Spanish, with strong verbal and written communication skills.
- Experience: Previous experience in the insurance sector is preferred.
- Insurance Knowledge: Familiarity with insurance products and services is advantageous.
- Interpersonal Skills: Ability to establish rapport with clients and deliver empathetic support.
- Attention to Detail: Strong focus on accuracy in managing client accounts.
- Licensing: A valid Property and Casualty license or Personal Lines license is required.
- Professionalism: Maintain a positive attitude and professional demeanor in all client interactions.
We look forward to welcoming a passionate individual who is eager to contribute to our mission of providing exceptional service at Everette Insurance Group LLC.
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