Onsite Operations Manager

16 hours ago


Hattiesburg, Mississippi, United States CAPITOL BRIDGE, LLC Full time
About the Role

Capitol Bridge LLC is seeking a seasoned Supervisor to oversee the training staff and ensure adherence to quality standards, deadlines, and proper procedures. The ideal candidate will have a strong background in call center operations and be able to manage a high level of confidentiality.

Key Responsibilities
  • Supervise the work of training staff to ensure quality and efficiency
  • Oversee scheduling, assignments, and daily workflow of subordinate staff
  • Assist with performance evaluations and disciplinary actions
  • Interview and recommend hiring of new training staff
  • Develop work schedules and assign duties to direct report personnel
  • Evaluate employees' job performance and recommend personnel action
Requirements
  • Associate's degree or equivalent combination of education and work experience
  • Minimum of two years supervisory experience in a call center environment
  • Ability to manage confidentiality and maintain a professional demeanor
  • Proficient in Microsoft Office suite
  • Excellent organizational, written, and verbal communication skills
About Capitol Bridge

Capitol Bridge is a SBA 8(a) Certified Small Disadvantaged Business with expertise in independent medical reviews, records/data management services, medical coding, administrative staffing, and eligibility reviews.

Equal Opportunity Employer

Capitol Bridge LLC is an Equal Opportunity Employer and welcomes applications from diverse candidates.


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