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Onsite Operations Manager

1 month ago

Hattiesburg, Mississippi, United States CAPITOL BRIDGE, LLC Full time

About the Role

Capitol Bridge LLC is seeking a seasoned Onsite Supervisor to lead our training staff in ensuring adherence to quality standards, deadlines, and procedures. This role involves overseeing the scheduling, assignments, and daily workflow of subordinate staff, as well as assisting with performance evaluations and interviewing potential new hires.

Key Responsibilities

  • Supervise training staff to ensure quality standards, deadlines, and procedures are met.
  • Overssee scheduling, assignments, and daily workflow of subordinate staff.
  • Assist with performance evaluations and interviewing potential new hires.
  • Develop work schedules and assign duties to direct report personnel to ensure efficiency.
  • Evaluate employees' job performance and recommend personnel action, including disciplinary action and performance improvement plans.
  • Ensure compliance with company Wage & Hour policy, including rest and meal breaks for non-exempt employees.
  • Provide support and identify training needs and development opportunities for direct reports.
  • Perform operational tasks to meet project and program service level requirements and goals.
  • Participate in meetings and recommend changes to policies and procedures.

Requirements

  • Associate's degree or equivalent combination of education, technical training, or work experience.
  • Minimum of two years supervisory experience in a call center environment.
  • Ability to manage confidential information.
  • Proficient in Microsoft office suite.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to perform in a fast-paced, deadline-oriented work environment.

About Capitol Bridge

Capitol Bridge LLC is a SBA 8(a) Certified Small Disadvantaged Business providing independent medical reviews, records/data management services, medical coding, administrative staffing, and eligibility reviews.