Branch Operations Manager Hattiesburg MS

5 days ago

Hattiesburg, Mississippi, United States Sunbelt Federal Credit Union Full time
Job Summary

The Branch Operations Manager is responsible for guiding branch office staff in providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines.

Key Responsibilities
  • Develops and assigns measurable service and sales goals to staff.
  • Tracks and monitors results.
  • Ensures the member experience is courteous, attentive, and efficient at all times.
  • Resolves difficult member issues and exercises authority to make appropriate exceptions to policy and procedure.
  • Maintains a highly motivated, well-trained staff.
  • Schedules office staff, including PTO and all other time off, to ensure adequate staffing for efficient branch operation.
  • Maintains time cards and time sheets for all branch staff.
  • Evaluates the job performance of branch office staff to ensure quality of work and service to members.
  • Maintains and re-orders office equipment and supplies inventory.
  • Ensures that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Monitors office activity, including the number of transactions, volume, teller errors, loan volume, teller and loan personal sales, new accounts, etc.
  • Performs Loan Processor duties, including loan interviewing and processing.
  • Completes all title paperwork, research loan values and research vehicle history reports.
  • Assists members in solving account problems.
  • Creates and maintains a cross-selling environment within the branch.
  • Balance, replenish and maintain ATMs.
  • Oversees safe deposit box rentals, and maintains computer generated fee for annual rental.
  • Assists in performing various member transactions including opening and closing accounts (checking, savings, Share Certificates, IRAs) withdrawals, transfers, etc.
  • Council members with financial problems.
  • Understands and is accountable for executing all job functions (and subordinates' job functions) in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Program (CIP)
Requirements
  • Education/Experience - Bachelor's degree (B.A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
  • Must possess strong basic math skills, accuracy, and attention to detail.
  • Must demonstrate an ability to understand and implement changing policies and procedures.
  • Exceptional oral and written communication skills required.
  • Computer Skills – MS Word, Excel, Outlook, and PowerPoint.
  • Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job.
  • Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.
  • Must be familiar with home banking and bill paying services.
  • Must successfully complete BSA training as required.
  • Employee must be bondable (insurable)
Work Environment

Primarily in-door office work with quiet to moderate noise level.

Occasional work outside the office.

Occasional travel for business-related functions.

Occasional evening and weekend schedules required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear.

The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 20-30 pounds.

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