Client Engagement Specialist

2 weeks ago

Charlotte, North Carolina, United States Meltwater Full time

Position Overview

As a Client Engagement Specialist at Meltwater, you will embark on a fulfilling journey dedicated to enhancing the success and satisfaction of our esteemed clients. We are on the lookout for motivated professionals to join our team and play a crucial role in delivering outstanding client experiences. Your primary focus will be on facilitating impactful outcomes through effective product utilization, implementing strategies to mitigate risks, and providing comprehensive user training.

At Meltwater, we offer more than just a career; it’s a pathway to both personal and professional advancement. Immerse yourself in a culture that nurtures your skills, promotes mentorship, and champions inclusive leadership principles. Collaborate with experienced account managers and resilient leaders who are committed to supporting your developmental journey.

Become a part of our diverse community that values your unique contributions and empowers you to achieve new milestones.

Key Responsibilities:

  • Work closely with internal teams, including Renewal Managers and Account Managers, to effectively align with client needs.
  • Provide strategic insights and support to ensure comprehensive adoption of Meltwater solutions, maximizing client value.
  • Equip clients with the necessary tools and resources to foster strong advocacy, enhancing billing relationships.
  • Develop a profound understanding of clients' organizational contexts and objectives through close collaboration, customizing solutions to meet their specific requirements.
  • Collaborate seamlessly with the Account Manager team to identify opportunities for upselling and cross-selling, driving overall account growth.
  • Engage proactively with accounts ahead of renewal periods to support renewals, mitigate risks, and address any 'at-risk' accounts.
  • Take ownership of customer account retention, prioritizing high levels of satisfaction and loyalty.
  • Drive client engagement and product adoption to ensure continuous value delivery.
  • Conduct thorough onboarding and training sessions for new clients, facilitating smooth integration with Meltwater solutions.
  • Collect client feedback through executive business reviews, promoting continuous improvement and addressing evolving needs.
  • Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of client accounts.

Qualifications:

  • A Bachelor's degree or higher is preferred, enabling you to showcase your academic achievements and contribute effectively.
  • Proven experience in customer success, account management, or a related field, with a minimum of 3 years of hands-on experience in account management.
  • Exceptional communication and interpersonal skills, facilitating the establishment and maintenance of strong client relationships.
  • A results-oriented mindset, dedicated to achieving client satisfaction and fostering their success.
  • A proactive approach to identifying and addressing client needs and opportunities promptly.
  • A collaborative spirit, skilled at working closely with cross-functional teams to ensure seamless client success.
  • Excellent written and verbal communication skills in English.
  • A willingness to embrace a hybrid work schedule, requiring in-office presence three days a week.
  • The ability to legally work in the country of hire is required for this position.

What We Provide:

  • Comprehensive paid time off to enhance your work-life balance.
  • Excellent medical, dental, and vision coverage.
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans.
  • Complimentary CalmApp subscription for you and your loved ones, emphasizing mental wellness.
  • An energetic work environment with a hybrid work style, providing the balance you need.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
  • Competitive base salary with discretionary quarterly bonuses and uncapped quarterly commissions.

Our Commitment:

Meltwater is dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to equal employment opportunities and strive to provide a work environment free from discrimination and harassment.

We encourage applicants from all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

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