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Client Engagement Specialist
2 months ago
At Charlotte Aquatics, we are dedicated to enhancing the safety, health, and intelligence of children through engaging and enjoyable experiences. Since our inception, we have successfully delivered over 100,000 swim lessons, and we pride ourselves on assembling a team of exceptional individuals who are eager to grow both personally and professionally.
Our Core Values:
1. Passionate: We are committed to making a positive impact and saving lives.
2. Positive: We strive to spread positivity in all our endeavors.
3. Invested: We are dedicated to our students and their families, ensuring the highest quality of lessons.
4. Growth-Oriented: We focus on continuous improvement for ourselves and those around us.
5. Team Player: We foster a supportive environment where everyone uplifts one another while having fun.
Position Overview:
The Customer Experience Ambassador plays a crucial role in addressing customer needs within our organization. The primary duties include:
- Responding to inquiries through various channels, including phone, email, and in-person interactions.
- Processing customer payments and fees accurately.
- Assisting customers with scheduling and appointments.
- Delivering an outstanding experience for all customers, ensuring a welcoming atmosphere.
- Being a friendly and approachable presence for both children and their families.
We provide comprehensive training to equip you for success, but a genuine passion for working with children and a cheerful disposition are essential. Strong written and verbal communication skills are necessary to thrive in this role. Embracing a collaborative team spirit, where every employee supports one another, is fundamental to our culture.
Why Choose Charlotte Aquatics?
- We create a fun and enjoyable work environment.
- We promote a welcoming and inclusive atmosphere for all individuals.
- We offer paid training and incentives for ongoing development.
- We encourage creativity and a positive mindset.
- Our management and team members genuinely care about your well-being.
Become a part of the Charlotte Aquatics family
