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Client Engagement Specialist
2 months ago
Hybrid position
Client Engagement Specialist
The Client Engagement Specialist will address client inquiries and additional projects while delivering a high level of technical assistance to the Integration Appliance user community. This full-time role presents a significant opportunity for career advancement, allowing you to cultivate essential professional services skills while collaborating with a dynamic team. The specialist will ensure that all critical issues are resolved promptly and effectively.
Key Responsibilities:
- Consultative Assistance: The Specialist is expected to thoroughly understand the Integration Appliance products and services, providing clients with best practices and a consultative approach to ongoing support.
- Client Training: Aid clients with inquiries related to training, platform setup, workflows, and new procedures.
- Client Satisfaction and Product Utilization: The Specialist must guarantee that their assigned clients are enthusiastic advocates of the product, service, and company. You will evaluate success metrics to identify usage trends and collaborate with the Client Advisory team to enhance adoption for specific clients.
- Quality Assurance: The Specialist will be accountable for delivering an outstanding level of solution quality from the clients' perspective.
- Experience in Client Success or Technical/Product Support is essential.
- Proficient in Excel and familiar with Windows OS and Microsoft Office suite.
- A degree in business, computer science, or a related field is preferred.
- Excellent written and verbal communication skills, with the ability to work effectively alongside clients.
- Strong troubleshooting, evaluative, and technical problem-solving skills.
- Self-driven, with a robust work ethic and a proactive approach to completing tasks.
- Willingness to engage actively in tasks while contributing to the overall success of the organization.
- Strong organizational skills and effective planning abilities.
- Experience with SQL is advantageous.
Our culture emphasizes accountability, responsibility, and growth. We foster a supportive, open environment that encourages creativity, approachability, and teamwork. We are dedicated to creating a modern workplace that is both connected and flexible, promoting professional success and work-life balance. In return for your dedication, commitment, and collaborative spirit, we offer:
- Competitive base salary along with variable compensation and equity.
- Comprehensive benefits package, including generous paid time off.
- Opportunities for personal and professional development supported by a community of skilled professionals.
- An open, collaborative environment where your background and contributions are valued.
- Experience at a growing public company where you can make a meaningful impact.
- Open office spaces with refreshments available.
