Enterprise Account Manager, Customer Advocacy Lead
3 days ago
Become a Corporate Service Expert and join our team of passionate professionals who make a difference in the lives of real people. As a Titan Partnership Specialist, you'll have the opportunity to shape the future of the service industry, drive business growth, and deliver exceptional customer experiences. Key responsibilities include managing a portfolio of home and commercial service companies, analyzing user engagement data, leading customer conversations, solving customer requests, and collaborating with team members.
Responsibilities
- Manage a book of business within the engagement team.
- Analyze user engagement data and account trends to identify actionable insights and customize solutions for customers.
- Lead conversations with customers to determine how to best align their company goals with their usage of ServiceTitan to realize the most value possible. Coach customers on best practices.
- Solve and manage customer requests in a proactive, consultative manner, operating against a high standard for customer experience while adhering to SLAs.
- Collaborate closely with team members across the CSM Team and cross-functionally to best meet customer needs.
- Discover areas for improvement in the customer experience, both in our product and processes.
To succeed in this role, you'll need 1+ years of relevant experience, a self-starter mentality, and excellent problem-solving skills. Adaptability, strong communication skills, and a proven ability to multi-task and manage multiple projects are also essential. A proven track record of success in similar roles is preferred.
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