Enterprise Account Manager, Customer Advocacy Lead

3 days ago


Glendale, California, United States ServiceTitan Full time
Unlock Your Potential
Become a Corporate Service Expert and join our team of passionate professionals who make a difference in the lives of real people. As a Titan Partnership Specialist, you'll have the opportunity to shape the future of the service industry, drive business growth, and deliver exceptional customer experiences. Key responsibilities include managing a portfolio of home and commercial service companies, analyzing user engagement data, leading customer conversations, solving customer requests, and collaborating with team members.

Responsibilities
  • Manage a book of business within the engagement team.
  • Analyze user engagement data and account trends to identify actionable insights and customize solutions for customers.
  • Lead conversations with customers to determine how to best align their company goals with their usage of ServiceTitan to realize the most value possible. Coach customers on best practices.
  • Solve and manage customer requests in a proactive, consultative manner, operating against a high standard for customer experience while adhering to SLAs.
  • Collaborate closely with team members across the CSM Team and cross-functionally to best meet customer needs.
  • Discover areas for improvement in the customer experience, both in our product and processes.
What You'll Need
To succeed in this role, you'll need 1+ years of relevant experience, a self-starter mentality, and excellent problem-solving skills. Adaptability, strong communication skills, and a proven ability to multi-task and manage multiple projects are also essential. A proven track record of success in similar roles is preferred.

  • Glendale, California, United States ServiceTitan Full time

    Unlock Your Potential as a Commercial Customer Success LeaderAt ServiceTitan, we're on a mission to empower businesses to succeed. As a Customer Success Enterprise Lead, you'll be the driving force behind our Enterprise Commercial customer success team. Your passion for helping others will shine through in your ability to build strong relationships with...


  • Glendale, California, United States ServiceTitan Full time

    Company OverviewWe accompany our customers every step of the way from partnership to journey end. Our team brings passion to work daily, as what we do impacts real people. We're a driven, intelligent, hard-working, and fun group. If you help real people, love technology, aren't afraid of challenges, and push yourself, our CS team is where you belong.Job...


  • Glendale, California, United States California Credit Union Full time

    **About the Position**We are seeking an Enterprise Data Insights Manager to join our team at California Credit Union. This is a full-time position based in California.The estimated salary for this role is $100,000 - $115,000 per year, depending on experience.Job Description:Manage and lead the development of enterprise-wide data insights initiatives to drive...


  • Glendale, California, United States Comprehensive Community Health Centers Inc. Full time

    We are seeking a highly motivated and analytical Enterprise Risk Management Strategist to join our team at Comprehensive Community Health Centers, Inc.About UsComprehensive Community Health Centers, Inc. is a Federally Qualified Health Center (FQHC) and a California Non-Profit Public Benefit Corporation. Our mission is to ensure the health and wellness of...

  • Sales Account Manager

    2 weeks ago


    Glendale, California, United States Mad Science Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Account Manager to join our team at Mad Science Group Inc. in Los Angeles.The ideal candidate will be responsible for supporting the growth of our Corporate Locations by driving sales and building relationships with customers.With a strong background in customer service and account...


  • Glendale, California, United States Gold's Gym - SoCal Full time

    Job TitleCustomer Experience Manager - Golds Gym SoCalAbout UsWe are Golds Gym SoCal, a dynamic fitness center committed to providing exceptional service to our members. As a Customer Experience Manager, you will be responsible for ensuring that every interaction with our club is memorable and exceeds expectations.Job DescriptionWe are seeking an experienced...


  • Glendale, California, United States Beecan Health - CA Full time

    Job Title: Accounts Payable Operations LeadAbout Us: Beecan Health, a reputable healthcare organization in CA, seeks an experienced AP Analyst to lead our accounts payable operations. With a strong focus on providing excellent care, we strive for excellence in every interaction.Estimated Salary: $65,000 - $85,000 per annum.Key Responsibilities: As the AP...


  • Glendale, California, United States RIT Solutions, Inc. Full time

    RIT Solutions, Inc. is hiring an Enterprise Jira Process Engineer to design, develop, and implement end-to-end processes using Jira, Confluence, and PowerPoint.The ideal candidate will have expertise in process automation, workflow design, and project management.About the Role:Design and develop end-to-end processes using Jira, Confluence, and...


  • Glendale, California, United States CORT Full time

    CORT, a part of Warren Buffett's Berkshire Hathaway, is a leader in providing transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring, and more. We are seeking a results-driven and competitive sales professional to join our team as a Residential Account Executive.About the...


  • Glendale, California, United States HHB Restaurant Recruiting Full time

    Job SummaryWe are seeking an exceptional Restaurant FOH Manager to lead our front-of-house team in Glendale, CA. This is a full-service restaurant management position with opportunities for career growth and professional development.Key ResponsibilitiesMaintain a high ratio of return customers through great service.Oversee guest services and resolve issues...


  • Glendale, California, United States Gallagher Full time

    About the RoleWe are looking for a talented Account Management Leader to join our team at Gallagher. In this role, you will be responsible for managing an assigned group of accounts, building relationships with existing clients, and driving business growth.The ideal candidate will have a Bachelor's degree with 5+ years of client service and/or claims...


  • Glendale, California, United States ServiceTitan Full time

    About ServiceTitanWe are a rapidly growing startup that provides exciting opportunities to make an immediate impact. Our Engineering leadership team is responsible for the technical direction of our product, and we are looking for a highly technical leader who will own the technical vision of a squad.Key Responsibilities:Own the short and long term technical...


  • Glendale, California, United States ServiceTitan Full time

    Take Charge as a Salesforce Solutions LeadWe're seeking a seasoned Salesforce Solutions Lead to join our team. As a Salesforce Solutions Lead, you'll play a key role in driving the development and implementation of innovative Salesforce solutions that meet the needs of our business. You'll work closely with cross-functional teams to analyze requirements,...


  • Glendale, California, United States Gallagher Full time

    Job DescriptionThe Account Management Expert will be responsible for delivering high-quality and efficient service to both internal and external clients through day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.This role requires strong client relationship...


  • Glendale, California, United States ServiceTitan Full time

    Unlock Customer PotentialWe're seeking a highly skilled Account Success Strategist to join our team at ServiceTitan. As a key member of our customer success team, you'll play a crucial role in driving business outcomes for our customers.About the RoleIn this exciting position, you'll be responsible for building and maintaining strong relationships with our...


  • Glendale, California, United States ServiceTitan Full time

    Engineering Team Lead OpportunityWe are seeking an experienced Engineering Team Lead to join our team at ServiceTitan. As a key member of our leadership team, you will be responsible for leading the technical direction of our product and driving innovation within our organization.Main ResponsibilitiesLead the technical direction of the product and drive...


  • Glendale, California, United States ServiceTitan Full time

    About the RoleThe successful candidate will have a proven track record in sales, with experience in SaaS/Software industry. They will be responsible for building and maintaining customer relationships, developing understanding of customer business needs, and assessing and forecasting sales activity.


  • Glendale, California, United States ServiceTitan Full time

    Unlock Customer PotentialWe are seeking a seasoned sales professional to join our team as a Pro Sales Account Manager. As a key member of our growth strategy, you will be responsible for driving revenue expansion through strategic customer engagement and upselling opportunities.Job SummaryThe successful candidate will have a proven track record in...


  • Glendale, California, United States Gallagher Full time

    About the RoleThe Branch Client Service Manager III is a key position at Gallagher, accountable for delivering exceptional service to internal and external clients through day-to-day account management.This role consistently meets or exceeds CSO revenue benchmark expectations by building strong relationships with existing clients and providing ongoing...


  • Glendale, California, United States Gallagher Full time

    Job Summary">This Senior Client Relationship Manager role offers a unique opportunity to take your client service skills to the next level. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business growth across a portfolio of assigned accounts.We are seeking a highly motivated individual with a...