Lead Housing Case Worker

3 weeks ago

Seattle, Washington, United States Plymouth Housing Group Full time
Plymouth Housing Group - Lead Residential Specialist Job Posting

We are seeking a qualified candidate to fill the role of Lead Residential Specialist. This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The estimated salary for this position is $30.05 per hour.

About the Position

The Lead Residential Specialist will play a vital role in supporting Plymouth residents by working as part of an onsite Permanent Supportive Housing (PSH) team committed to supporting resident well-being. Key responsibilities include providing mentorship, support, and guidance to Residential Specialists, and serving as their first point of contact for questions.

This position requires a deep understanding of the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.

Ambitious candidates will have a minimum of two years of experience working in housing/property management in a front desk, customer-facing position, or on-site support role, with at least one year working in settings housing individuals with experiences with homelessness.

Candidates with experience in communicating effectively with tenants and the public, model de-escalation techniques, and stay calm in dynamic environments will be highly regarded.


Responsibilities
  1. Assist building leadership team in coordinating daily operations, including scheduling staff and managing shift selection processes according to union and Plymouth protocol.
  2. Provide mentorship and support to the RS team by assisting with onboarding, training, and guidance, modeling excellent customer service, coaching in documentation and logging, and ensuring policies and procedures are implemented consistently.
  3. Collaborate with building team to identify and communicate specific RS support strategies for tenant's housing stability plans.
  4. Maintain building security at all times by monitoring and following all building/staff safety and emergency procedures.
  5. Conduct regular safety/floor checks and promote a safe, positive, and sanitary environment for residents and staff.

Requirements
  • High school diploma, GED certificate, or equivalent combination of education and relevant work experience.
  • Previous customer service experience required.
  • Demonstrated ability to model de-escalation techniques and stay calm in dynamic environments.
  • Excellent written and verbal communication skills.
  • Ability to work independently and effectively in a team environment.

Benefits

Plymouth Housing Group offers a comprehensive benefits package, which includes medical, dental, vision, life insurance, disability insurance, and retirement savings. For a full list of benefits, please visit https://plymouthhousing.org/benefits-staff/.

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