Customer Service Excellence Analyst

6 days ago


Pensacola, Florida, United States 01 Pensacola Christian College, Inc. Full time

About the Role

The Quality Assurance Specialist at 01 Pensacola Christian College, Inc. plays a vital role in ensuring the highest standards of customer service and quality control in our organization.

Key Responsibilities

  • Monitor and analyze customer interactions to identify areas for improvement and ensure compliance with company guidelines.
  • Develop and implement process improvements to increase efficiency and customer satisfaction.
  • Provide feedback and coaching to employees to enhance their performance and knowledge.
  • Collaborate with management to identify trends and areas for additional training.
  • Stay up-to-date with company policies, procedures, and products to provide expert support.

Requirements

  • College degree or equivalent experience.
  • 1+ years of experience in customer service, customer service management, or a related field.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Language Code

en-US



  • Pensacola, Florida, United States Pensacola Christian College Full time

    Committed to Excellence, Focused on Service Senior Information Security Analyst The Senior Information Security Analyst performs advanced threat hunting utilizing security and SIEM tools to scrutinize log files for potential threats and to investigate incidents related to computer and network security that are identified by various tools, InfoSec...


  • Pensacola, Florida, United States Goodwill Industries of the Gulf Coast Full time

    Job Summary:We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at Goodwill Industries of the Gulf Coast. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key...


  • Pensacola, Florida, United States Old Dominion Freight Full time

    Are you a detail-oriented individual who excels in providing exceptional customer service? Do you thrive in a fast-paced environment and have a passion for delivering innovative solutions? If so, Old Dominion Freight Line may be the perfect fit for you.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...


  • Pensacola, Florida, United States Tyler Kercher - State Farm Agent Full time

    **About the Role**As a valued member of the Tyler Kercher - State Farm Agent team, you will play a crucial role in building and maintaining strong relationships with our customers. If you are a people-oriented individual with excellent communication skills and a passion for helping others, this may be the perfect opportunity for you.**Key...


  • Pensacola, Florida, United States VetCV Full time

    Job DescriptionJob Title: Cybersecurity Detection AnalystJob Summary:We are seeking a highly skilled Cybersecurity Detection Analyst to join our team at Argo Cyber Systems. As a Cybersecurity Detection Analyst, you will play a critical role in supporting our customers in detecting, responding, mitigating, investigating, and reporting cyber threats affecting...


  • Pensacola, Florida, United States Westmark & Associates Inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Westmark & Associates Inc. in a full-time position. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our clients and prospects, processing policy change requests, maintaining product knowledge, and...


  • Pensacola, Florida, United States John Shaffer - State Farm Agent Full time

    Job Description**Position Overview**John Shaffer - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Relations Representative. As a key member of the team, you will play a crucial role in building and developing relationships with customers in the community to promote State Farm products,...


  • Pensacola, Florida, United States Westmark & Associates Inc Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Westmark & Associates Inc. in a full-time position. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our clients and prospects, processing policy change requests, maintaining product...


  • Pensacola, Florida, United States Whataburger Full time

    Job Summary:As a Restaurant Team Member at Whataburger, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests. Your primary focus will be on preparing high-quality food products while maintaining a clean and safe restaurant environment.Key Responsibilities:Provide prompt and courteous...


  • Pensacola, Florida, United States Five Guys Full time

    **About Five Guys**We are a leading fast-food chain restaurant seeking exceptional talent to join our team. Our company values excellent customer service and provides opportunities for growth and development.**Key Responsibilities:**Take orders and prepare food to meet customer expectationsParticipate in cleaning tasks to maintain a clean and safe...


  • Pensacola, Florida, United States Golden Corral Full time

    Job Summary:We are seeking a highly motivated and friendly Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all who visit our restaurant.Key...


  • Pensacola, Florida, United States American Plumbing Heating and Cooling - PensacolaMilton Full time

    About American Plumbing Heating and CoolingWe are a leading provider of plumbing, heating, and cooling services in Pensacola and Milton, FL. Our company is dedicated to delivering exceptional service, professionalism, and customer satisfaction.Job SummaryWe are seeking a highly organized and customer-focused Customer Service Representative - Dispatcher to...


  • Pensacola, Florida, United States Enterprise Holdings Full time

    Position Overview: Embark on a rewarding career journey with Enterprise Holdings, a leader in the car rental industry dedicated to quality service, innovation, and employee growth. As a rapidly expanding organization, we offer exciting career paths where your potential is limitless. Our fast-paced, customer-centric environment provides excellent earning...


  • Pensacola, Florida, United States Hobart Service Full time

    Job DescriptionAre you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment serviceYou will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and maintain a variety of commercial...

  • Donation Attendant

    1 day ago


    Pensacola, Florida, United States Goodwill Industries of the Gulf Coast Full time

    Job Summary: We are seeking a highly skilled and customer-focused Donation Attendant to join our team at Goodwill Industries of the Gulf Coast. As a key member of our retail team, you will be responsible for providing exceptional customer service to donors and ensuring a smooth donation process.Key Responsibilities:Ensure World Class donor and customer...


  • Pensacola, Florida, United States Firebird AST Full time

    Position Overview:Firebird AST is in search of a dedicated Comprehensive Intelligence Analyst with an active Top Secret/SCI clearance accompanied by a CI Polygraph. This role is crucial in supporting various law enforcement initiatives.Key Responsibilities:As an analyst, you will engage in multifaceted analysis utilizing intelligence and information from...


  • Pensacola, Florida, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Pensacola International Airport. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental return experience.Key ResponsibilitiesGreet customers and...


  • Pensacola, Florida, United States Dentsply Sirona Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dentsply Sirona. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Inquiries and Requests:...


  • Pensacola, Florida, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our facility with a smile.Key ResponsibilitiesCustomer Engagement: Welcome...


  • Pensacola, Florida, United States US Derm Support Roles Full time

    Position Overview Join our dedicated team at US Derm Support Roles. We are currently seeking a Healthcare Customer Service Associate to enhance our patient experience. If you are passionate about making a difference and excel in a dynamic work environment, this role may be ideal for you. Work Schedule: Full Time; Monday - Friday; 7:30am-4:30pmRole Summary...