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Customer Setup Specialist

2 months ago

Portsmouth, Virginia, United States Sprague Full time
About the Role

Sprague is a leading energy company that provides innovative solutions to its customers. We are seeking a highly skilled Customer Setup Specialist to join our team.

Key Responsibilities
  • Act as a primary customer setup communication liaison, requesting additional documentation or following up with internal contacts to ensure customers are set up correctly and efficiently.
  • Maintain customer account data and record and track customer inquiries within the appropriate system(s).
  • Perform data cleanup tasks to ensure the accuracy, completeness, and consistency of customer data.
  • Maintain customer management and terminal automation software systems to support their proper daily operation.
  • Directly or indirectly reconcile complex issues or problems and answer inquiries about customer data and terminal systems.
  • Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills.
  • Produce and maintain detailed process documentation.
  • Conduct all interactions in a professionally positive tone.
  • Participate in projects as required.
Requirements
  • Bachelor's degree and/or 1-3 years' experience in data analysis or customer support role.
  • Effective time management, communication skills, and a willingness to learn.
  • Ability to work as part of a hybrid team as well as individually using available resources.
  • Attention to detail and accuracy, with the ability to identify and rectify data errors and inconsistencies.
  • Ability to work well with others, organize workload, perform under pressure in a fast-paced environment.
  • Ability to problem solve and conduct research for customer inquiries.
  • Familiarity with customer-centric databases preferred.
About Sprague

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.