Customer Service Representative

4 weeks ago


Covina, California, United States Taymax Group Full time

Member Services Representative Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:

  • Provide a superior level of customer service to members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and assisting with membership sales.
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club, including completing daily assigned tasks and helping with priority cleaning projects.

Requirements:

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Note to Applicants: Taymax Group is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.



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