Transportation Operations Manager

2 weeks ago


Marquand, Missouri, United States MV Transportation Full time
Job Summary

MV Transportation is seeking a highly skilled and experienced Transportation Operations Manager to oversee the daily operations of our dispatch team. This is a critical role that requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities
  • Leadership and Management
    • Provide direction and guidance to dispatchers to ensure efficient and effective service delivery.
    • Monitor system performance and make adjustments as needed to maximize on-time performance and minimize customer wait times.
    • Develop and implement strategies to improve service quality and reduce disruptions.
  • Staffing and Scheduling
    • Proactively assess staffing needs and develop schedules to meet service demands.
    • Recruit, interview, and select employees in compliance with company hiring practices and minimum standards of qualification.
    • Recommend personnel for promotion, demotion, or reclassification.
  • Customer Service and Relations
    • Ensure prompt investigation and resolution of customer complaints and incidents.
    • Develop and maintain positive relationships with customers and stakeholders.
  • Safety and Compliance
    • Ensure all safety regulations are being observed and all training methods are adequate and effective.
    • Monitor dispatch performance to ensure compliance with company policies and procedures.
  • Reporting and Analysis
    • Prepare and analyze reports to track key performance indicators and identify areas for improvement.
    • Develop and implement data-driven strategies to improve service quality and reduce costs.
Requirements
  • Education and Experience
    • Three (3) years supervisory or management experience in the transportation industry.
    • Substantial experience in the operation phases of a transit organization.
  • Skills and Abilities
    • Excellent customer service skills.
    • Strong working knowledge of Trapeze and the skills to resolve situational challenges.
    • Ability to work effectively with fellow employees and have strong leadership characteristics.
    • Ability to manage multiple tasks concurrently and prioritize tasks effectively.
    • Requires flexible hours, including long days and weekends.
  • Knowledge and Certifications
    • Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet, and presentation software.
    • Proficient in Microsoft Office software.
What We Offer

MV Transportation is committed to providing a safe and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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