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Program Manager
2 months ago
Central Indiana Regional Transportation Authority (CIRTA) is seeking a highly motivated and experienced Program Manager to lead our Transportation Demand Management (TDM) efforts. The successful candidate will be responsible for managing our outreach team, developing and implementing strategies to promote alternative modes of transportation, and building partnerships with local businesses and organizations.
Key Responsibilities- Lead the outreach team in educating individuals, employees, employers, and organizations about the transportation benefits provided by CIRTA/Commuter Connect.
- Develop and implement strategies to promote alternative modes of transportation, including carpooling, vanpooling, and public transit.
- Build and maintain relationships with local businesses and organizations to promote TDM initiatives.
- Manage the annual outreach calendar, including registering for marketing events and determining which events will provide the best return on investment for the agency.
- Meet with the outreach team regularly to maintain communication, promote teamwork, and ensure focus on sales goals.
- Establish partnerships with property management groups, community, and professional organizations.
- Take advantage of local market conditions to increase program penetration.
- Work with the marketing and public relations team to plan the annual Car Free Day event and TDM Week promotion.
- Report the success of the program to the board and invested parties.
- Partner with the Mobility Manager to ensure proper management of the vanpool program.
- Utilize data and reports to grow the program and coach the Outreach Team on successes and ways to improve.
- Apply to and manage grants, and ensure proper reporting.
- Resolve escalated customer and participant issues.
- Develop resources and materials necessary to promote rideshare among participants.
- Participate in a variety of meetings, professional organizations, and committees.
- Research and stay abreast of new TDM initiatives and marketing activities that affect the operation of the TDM program.
- Completion of an associate's degree or equivalent experience.
- Proven track record in prospecting, sales, and account management.
- Proven ability to build and maintain relationships.
- Availability to work an 8-hour shift between the hours of 7:30am and 6:00pm Monday through Friday.
- Availability to flex time to promote CIRTA/Commuter Connect at mandatory outreach and networking events during some evenings and weekends.
- Access to reliable Internet connection if remote work is required.
- Must have a valid Indiana driver's license and access to an automobile for use during work hours.
- Working knowledge of TDM data resources and software.
- A four-year college degree in transportation planning, transportation demand management, business, communications, or a related field.
- Experience hiring candidates and conducting performance management.
- A minimum of 3-5 years in a leadership role managing an outreach and/or sales team.
- A minimum of years of experience in transportation demand management.
- Bi-lingual in Spanish strongly desired, but not required.