Hotel Guest Service Manager

3 weeks ago


Smyrna, Georgia, United States CUSA, LLC Full time
Job Overview

CUSA, LLC is seeking a skilled Guest Service Manager to lead our team at the Candlewood Suites property in Smyrna, Georgia.

Key Responsibilities
  • Provide exceptional guest service, ensuring a safe and secure stay for our hotel guests.
  • Improve the guest experience through thoughtful conversation, friendly first impressions, and knowledge of hotel features and amenities.
  • Communicate effectively with IHG guests through chat and personal communications, empowering operations and sales.
  • Operate the guest services area as a business, driving top-line revenue and managing guest payments.
  • Meet and exceed Marriott 1Reward enrollment goals, budgeted revenue and expenses, and lead generation of the guest services team.
Requirements

Previous guest service experience is required. The ideal candidate will have a strong understanding of hotel operations and a passion for delivering exceptional guest experiences.



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