Keyholder Retail Supervisor

2 weeks ago


Boston, Massachusetts, United States The Norfolk Companies Full time
Key Holder Retail Supervisor

Norfolk Hardware & Home Center is a leading retailer in Boston, committed to delivering exceptional customer service since 1934. We offer a wide range of quality products and services to our community.

Job Summary:

We are seeking a dedicated and responsible Key Holder to join our team. As a Key Holder, you will play a vital role in managing our store operations, supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment.

Key Responsibilities:

  • Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service.
  • Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience.
  • Store Operations: Work closely with Store Management to assist in daily store operations, including opening and closing procedures, inventory management, and merchandising.
  • Training and Development: Mentor and support floor staff to enhance their skills and knowledge.
  • Security and Safety: Maintain a safe and secure store environment by following company policies and procedures.

Requirements:

  • Strong leadership and interpersonal skills
  • Excellent customer service orientation
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Retail experience in a home center preferred, but not required

Benefits:

  • Competitive salary and benefits package
  • Opportunities for growth and advancement
  • We offer an awesome work environment with discounts on tools and products.

If you are a dedicated and motivated individual who is passionate about providing exceptional customer service, we encourage you to apply.

Hourly Wage: 23-28


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