Keyholder Retail Supervisor
2 weeks ago
Norfolk Hardware & Home Center is a leading retailer in Boston, committed to delivering exceptional customer service since 1934. We offer a wide range of quality products and services to our community.
Job Summary:
We are seeking a dedicated and responsible Key Holder to join our team. As a Key Holder, you will play a vital role in managing our store operations, supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment.
Key Responsibilities:
- Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service.
- Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience.
- Store Operations: Work closely with Store Management to assist in daily store operations, including opening and closing procedures, inventory management, and merchandising.
- Training and Development: Mentor and support floor staff to enhance their skills and knowledge.
- Security and Safety: Maintain a safe and secure store environment by following company policies and procedures.
Requirements:
- Strong leadership and interpersonal skills
- Excellent customer service orientation
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Retail experience in a home center preferred, but not required
Benefits:
- Competitive salary and benefits package
- Opportunities for growth and advancement
- We offer an awesome work environment with discounts on tools and products.
If you are a dedicated and motivated individual who is passionate about providing exceptional customer service, we encourage you to apply.
Hourly Wage: 23-28
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