Assistant Manager

1 day ago


Bloomfield Hills, Michigan, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the success of our store by leading and developing our team members, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities:

  • Team Development: Train and coach employees to ensure they have the skills and knowledge needed to provide excellent customer service and meet sales goals.
  • Operations Management: Delegate tasks to team members, provide follow-up, and hold team members accountable for their performance.
  • Customer Service: Ensure that team members provide fast and friendly service to customers, meeting or exceeding customer expectations.
  • Staffing and Scheduling: Staff and schedule team members appropriately to control labor costs and ensure adequate coverage during peak periods.
  • Cash Handling and Inventory Management: Ensure that team members handle cash and inventory accurately and efficiently, and that inventory levels are maintained at optimal levels.

Requirements:

  • Previous experience as an Assistant Manager or in a similar role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong problem-solving and analytical skills.

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