Healthcare Customer Service Representative
1 week ago
Position Overview
At Select Physical Therapy, we strive to provide an outstanding experience for our patients from the moment they arrive. As a Patient Care Coordinator, you will play a crucial role in managing both the patient experience and the operational aspects of our facility. Your responsibilities will include acting as a patient advocate, facilitating communication through various channels, handling patient payments, and utilizing a range of software applications. Your contributions are vital to enhancing each patient's care journey, even before they are seen by a healthcare provider.
Work Schedule:
- Employment Type: Full Time
- Work Hours: Weekdays (Monday to Friday - 40 hours per week)
- Compensation: Starting at $14/hour (Based on experience)
Key Responsibilities
We are looking for individuals who are adaptable, patient-focused, excellent communicators, detail-oriented, and collaborative team members.
In this role, your typical duties will include:
- Welcoming new and returning patients, registering them, and providing essential information about their visit
- Scheduling patient appointments both in-person and via phone
- Maintaining regular communication with various stakeholders, including attorney offices, insurance providers, translation services, and internal teams
- Collecting co-payments, managing payer approvals, and conducting insurance verifications
- Offering patients relevant information regarding their upcoming appointments during checkout
- Addressing inquiries from patients, healthcare providers, and colleagues
Required Qualifications
Minimum Requirements:
- High School Diploma or GED is required
Physical Demands:
- Ability to walk, stand, bend, and reach consistently throughout the workday
- Manual dexterity to enable typing (including 10-key) throughout the workday
- Capability to lift up to 25 lbs safely from ground to waist using proper techniques
- Ability to carry office supplies weighing up to 10 lbs
- Visual acuity (near and distant) sufficient for maintaining accurate records and recognizing individuals
- Ability to communicate effectively to understand and provide directions
Additional Information
Select Medical is dedicated to fostering a diverse workforce at all levels and is an equal-opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.
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