Customer Service Leader Opportunity

2 days ago


Piedmont, Alabama, United States MAPCO Express, Inc. Full time
Job Description

Job Title: Customer Service Leader Opportunity

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Leader Opportunity at MAPCO Express, Inc. This role is responsible for providing exceptional customer service, leading by example, and driving sales growth in our retail stores.

Key Responsibilities:

  • Meet and exceed company customer service standards
  • Follow company cash control policies and procedures
  • Adhere to all laws and regulations regarding the sale of government-regulated products and services
  • Obey company and health department safety guidelines for food preparation
  • Detail cleaning of store interior and exterior according to company standards
  • Stock and rotate products, including coolers and freezers
  • Complete training activities and pass minimum job performance standards
  • Follow company general rules of conduct and code of ethics
  • Motivate sales associates to grow store sales and profitability using suggestive selling techniques
  • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines

Core Competencies:

  • Time Management: Value time and use it effectively and efficiently. Concentrate efforts on important priorities and attend to a broader range of activities.
  • Action Oriented: Enjoy working hard and seize more opportunities than others. Not fearful of acting with a minimum of planning.
  • Customer Focus: Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
  • Determination: Pursue everything with energy, drive, and a need to finish. Seldom give up before finishing, especially in the face of resistance or setbacks.

Essential Functions:

  • Standing/Walking: 50%
  • Lifting up to 40 pounds: 10%
  • Bending: 10%
  • Sitting: 10%
  • Squatting/Stooping: 5%
  • Climbing: 5%
  • Reaching: 10%

Travel Requirements: 0 overnight stays per year

Handle Hazardous Materials: 5%

Education and Experience:

  • Customer service experience desired
  • Ability to perform multiple tasks at one time
  • Read, understand, and speak English at an eighth-grade level
  • Comprehend and perform basic math skills
  • Understand, comprehend, and perform basic computer and point-of-sale skills

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.



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