Retail Sales Representative
2 weeks ago
MAPCO Express, Inc. operates within the retail sector, engaging in the marketing of motor fuel and convenience goods across a network of approximately 350 company-managed convenience store locations. Our brands include MAPCO Express, MAPCO Mart, Fast Food and FuelTM, Favorite Markets, Delta Express, and Discount Food MartTM.
Customer Service Leader RoleKey Responsibilities:
- Uphold the company's customer service standards.
- Implement cash control policies and procedures as outlined by the company.
- Comply with all laws and regulations pertaining to the sale of government-regulated products and services.
- Follow safety guidelines set by the company and health department for food preparation.
- Conduct thorough cleaning of the store's interior and exterior in accordance with company standards.
- Manage product stocking and rotation, including coolers and/or freezers.
- Complete required training and meet minimum job performance standards.
- Adhere to the company's general rules of conduct and ethical guidelines.
- Inspire fellow sales associates to enhance store sales and profitability through effective selling techniques.
- Assist the store manager in the recruitment, development, and training of staff to meet company standards.
- Perform additional duties as assigned.
Core Competencies:
Time Management
- Effectively prioritize tasks and utilize time efficiently.
- Focus on key priorities while managing a variety of activities.
- Achieve more in less time compared to peers.
- Demonstrate a strong work ethic and seize opportunities proactively.
- Willing to take action with minimal planning.
- Act with the customer’s needs in mind, striving to meet their expectations.
- Gather firsthand customer feedback to inform improvements in products and services.
- Approach tasks with energy and persistence.
- Exhibit resilience and commitment to completing tasks despite challenges.
Physical Requirements:
Standing/Walking 50%
Lifting up to 40 pounds 10%
Bending 10%
Sitting 10%
Squatting/Stooping 5%
Climbing 5%
Reaching 10%
Ability to thrive in a fast-paced environment requiring prolonged periods of standing.
Travel Requirements: No overnight travel required.
Handling Hazardous Materials: 5%
Qualifications:
- Previous customer service experience preferred.
- Ability to manage multiple tasks simultaneously.
- Proficient in reading, understanding, and speaking English at an eighth-grade level.
- Basic math skills are necessary.
- Familiarity with basic computer and point-of-sale systems.
We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Disabled/Veterans.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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