Strategic Operations Manager, Uber for Business
6 days ago
We're seeking a highly skilled Senior Strategic Operations Associate to join our team at Uber for Business, a rapidly growing business unit within the company. This role will focus on evolving the customer experience within our self-service channel, requiring strong partnerships with technical, support, and GTM teams to drive strategic vision and execution.
In this position, you will be responsible for owning and executing global projects and initiatives that drive profitable incremental growth for Uber for Business. You will partner with cross-functional counterparts to deliver elevated experiences to corporate customers and their employees.
This is a hybrid role, with our team collaborating in-person at our offices in San Francisco or New York City for 3 days a week. We encourage our employees to work from our office on additional days if they desire to do so.
About the TeamUber for Business brings the power of Uber to organizations, their employees, and customers. With a presence in 170,000 global organizations, including ~70% of the Fortune 500, we are continuing to invest in growing our Gross Bookings.
Our core offerings include rides, meals, and delivery solutions. Whether we're feeding employees working in a hybrid office environment or facilitating ground transportation when employees travel for business, there are numerous opportunities to help our clients support their employees, customers, and overall business objectives with Uber for Business.
Key Responsibilities- Program Management: Manage the execution of a strategic program in partnership with cross-functional partners (Product, Sales, Marketing, Support, Sales operations, etc.), specifically:
- Deliver a best-in-class self-serve experience integrated across product, support, and marketing-owned channels.
- Analytics: Use your analytical skills to drive strategy and business insights:
- Build and maintain reporting to track progress across a variety of top-line and operational metrics.
- Communicate findings and insights to diverse audiences, including Uber for Business leadership and cross-functional teams in Monthly Business Reviews or other forums.
- Product Strategy and Launch: Partner with Product and Product Ops to build, prioritize, and execute the product roadmap and launch new products & features:
- Represent the voice of the customer by sharing insights on customer needs based on research and client feedback.
- Drive continuous alignment between tech and business priorities.
- Commercial Strategy and Enablement: Help set go-to-market strategy, coordinating closely with teammates, and provide materials and tracking to support sales execution:
- Understand key use cases, identify target customer profiles, and track use case adoption.
- Partner with marketing to improve or build out communication of enhancements to the customer value proposition.
- Partner with peers in Strategic Operations to ensure core elements of the customer experience support commercial priorities.
- Subject Matter Expert: Become an expert on the Uber for Business self-serve product, including signup and onboarding, billing and payments, customer support, and fraud. Leverage that expertise to shape the agenda for work across GTM and technical teams.
- 4+ years of experience in project/program management, operations, or related field.
- Prior experience partnering closely with technical teams.
- Experienced SQL user or similar query language.
- Bachelor's degree.
- Excellent presentation and communication skills, with experience managing meetings and presentations with senior leaders.
- Analytical thinker, with experience using data to drive business decisions.
- Strong business acumen, with experience evaluating a line of business and understanding how to drive growth.
- Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously.
- Skilled in synthesizing information quickly to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires.
- Experience building deep relationships with cross-functional stakeholders, anticipating their concerns and successfully advocating for your priorities.
- Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems.
- An ability to identify new sales use cases, playbook findings, and share out with regional teams to gain adoption and accelerate growth.
- B2B experience is an asset, but not required.
For New York, NY-based roles: The base salary range for this role is USD $124,000 per year - USD $137,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $124,000 per year - USD $137,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of compensation. You will also be eligible for various benefits. More details can be found at the following link.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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