Vendor Relationship Specialist
1 week ago
We are seeking a Vendor Relationship Representative to support our Exteriors department in developing and maintaining effective relationships with suppliers and vendors.
The ideal candidate will have advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook, as well as 3+ years of work experience in account management.
This is a full-time, hybrid role with Monday, Tuesday, and Thursday in our Scottsdale office, with the option to work remotely on Wednesday and Friday.
The successful candidate will be responsible for:
- Developing and maintaining positive vendor relations to ensure superior customer satisfaction
- Receiving and handling customer calls and email requests for services
- Managing the scheduling and completion of all services assigned by customers
- Identifying, researching, and resolving customer issues using the company's web-based systems and databases
- Sourcing new vendors to perform required services, as needed
- Resolving or escalating all disputes or unsatisfied service confirmations
- Maintaining open communication with vendors in a manner that adheres to all contracts and agreed-upon Scope of Work throughout the duration of the relationship
- Providing market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
- Providing information to supervisors, coworkers, and subordinates by telephone, in written form, email, or in-person
- Entering information into our database and ensuring consistency and accuracy
- Being able to educate clients on the benefits of the Lessen service offering
- Resolving most/all client and Affiliate issues without escalation
- Remaining on the queue and addressing all requests
- Providing creative solutions to meet client needs and maximize value
- Contributing to special projects and continuous improvement initiatives, as requested by Operations management or the client
- Providing management with recommendations to changes in procedures, as needed
We offer a competitive compensation package, including health, dental, vision, life, disability options, 401K retirement savings plan, paid vacation, federal and floating holidays, maternity/paternity pay, career advancement opportunities, and all the tools you'll need to be successful.
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building.
Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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