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Luxury Hotel Food and Beverage Operations Manager

2 months ago

St Petersburg, United States Sherman Associates Full time
Job Summary

We are seeking an experienced Food and Beverage Supervisor to lead our team in providing exceptional service to our guests at the Hotel Zamora, a luxury boutique hotel located in a beautiful coastal area. The successful candidate will be responsible for supervising events and banquets, hiring and training front-of-house staff, and contributing to the profitability and guest satisfaction of our Food and Beverage department.

Key Responsibilities
  • Monitor adherence to quality and safety standards
  • Work closely with the F&B manager and culinary team to provide efficient service
  • Promote teamwork within the Food and Beverage department and between other departments to ensure smooth operations and quality service
  • Supervise front-of-house associates, including staff direction, coaching, training, and evaluating
  • Monitor the service of food and drinks to guests and customers, and demonstrate knowledge of labor laws and health compliance regulations, customer satisfaction, and brand standards
  • Manage the daily activities of the food and beverage function
  • Rally the team during heavy shifts, resolve conflicts, and take necessary actions to ensure job completion
  • Inspect equipment to determine repair or maintenance needs and cleanliness
  • Complete other tasks and duties as assigned based on business needs
Requirements
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
  • Ability to communicate effectively and follow directions in a multi-lingual environment
  • Having an eye for detail and creativity to develop the food and beverage experience
  • Able to demonstrate excellent written and verbal communication in English
  • Proficiency with computers and computer programs, including Microsoft Word, Excel, and Outlook
  • Requires 1 year supervisory experience, preferably in a luxury hotel, fine dining restaurant, club, or service industry
  • Ability to work long shifts for special events and large crowds
  • Sound knowledge of restaurant management software
  • Excellent verbal, written, and presentation skills; ability to communicate effectively with community partners, vendors/external parties, and across internal divisions
  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel
Benefits
  • Fully paid short-term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401(k) company match program
  • 9 paid holidays and robust PTO program
  • Best-in-class learning and development opportunities
  • Starbucks and hotel discounts
  • Charitable giving strategy with corporate match