Assistant Athletic Director, Ticket Operations and Customer Service

3 days ago

Tucson, Arizona, United States University of Arizona Full time
Job Summary

The University of Arizona's Department of Intercollegiate Athletics is seeking an experienced ticket operations professional for the position of Assistant Athletic Director, Ticket Operations and Customer Service. This position will develop and implement ticket operation strategies and best practices for managing ticket purchases. The successful candidate will manage the day-to-day operations of the ticket operations department, ensuring the staffing of the ticket office during normal business hours is prepared and trained. The position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed.

Key Responsibilities
  • Manage daily operations of the ticket office for twenty-two sports, advising staff and ensuring they are prepared to handle customer relations concerns, issues, and questions.
  • Oversee equipment to ensure performance is at an optimal level, managing vendor contracts, overseeing repairs and upgrades to maximize the use of equipment.
  • Oversee hiring and training for staff, establish and communicate performance expectations, and conduct performance evaluations.
  • Maintain an accurate record of tickets to athletic events, receipts, and disbursements.
  • Work with leadership on sales projections and balance them against sales numbers for each event, projecting sales needs to meet revenue goals and implementing and managing these goals.
  • Oversight and management of ticket deposits within Paciolan system and Business Office, ensuring deposits are verified and accurate in achievement of annual goals for each sport.
  • Review current standards, processes, and policies, making suggestions for improvements to meet revenue goals.
  • Collaborate with multiple departments, including Development, Ticket Sales, and Marketing, on ticket sales plans, strategy, and timelines for twenty-two sports.
  • Prepare needs assessments, recommend improvements, solutions, and recommend strategies for optimization of departmental goals and objectives.
  • Recommend appropriate staffing needs for twenty-two sports in accordance with goals and objectives of leadership in various units.
  • Coordinate the design, layout, and purchase of season tickets to individual game tickets.
  • Organize and coordinate ticket mailings.
  • Coordinate all seat assignments and assign seat locations to patrons.
  • Oversight of NCAA Championship event ticket distributions in accordance with established departmental, institutional, and NCAA regulations.
  • Oversight of Recruit ticket allocations to ensure established departmental, institutional, and NCAA regulations are adhered to at all times.
Requirements
  • Meticulous attention to detail.
  • Ability to multi-task with frequent interruptions.
  • Effective and authoritative decision-making skills.
  • Excellent communication skills and the ability to effectively express ideas verbally and in writing.
  • Ability to lead self and others in an effort to achieve goal-oriented results, such as increased ticket sales.
  • Dedication and motivation to initiate, lead, and support value-added projects.
  • Knowledge of position-related NCAA and Conference rules and compliance.
  • Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple priority projects.
  • Demonstrated ability to develop and maintain positive interpersonal relations.
  • Demonstrated ability to communicate effectively with individuals at all organizational levels and project a positive, professional attitude.
  • Skill in developing and maintaining good working relationships.
  • Demonstrated extensive knowledge of the Paciolan Ticketing System.
Preferred Qualifications
  • Master's degree.
  • Direct experience within Division 1 collegiate athletic ticket operations.

  • Assistant Athletic Director, Ticket Operations and Customer Service

    3 days ago

    Tucson, Arizona, United States University of Arizona Full time

    Job SummaryWe are seeking an experienced ticket operations professional to join our team as an Assistant Athletic Director, Ticket Operations and Customer Service. This role will be responsible for developing and implementing ticket operation strategies and best practices for managing ticket purchases. The successful candidate will manage the day-to-day...

  • Director of Ticket Operations

    3 weeks ago

    Tucson, Arizona, United States University of Arizona Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Ticket Operations to join our team at the University of Arizona. As a key member of our Athletics department, you will be responsible for overseeing ticket operations for men's basketball and one other sport, ensuring seamless execution of events, and providing exceptional customer...

  • Director of Ticket Operations

    4 days ago

    Tucson, Arizona, United States University of Arizona Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Ticket Operations to join our team at the University of Arizona. As a key member of our Athletics Department, you will be responsible for overseeing ticket operations for men's basketball and one other sport, ensuring seamless execution of events, and providing exceptional customer...

  • Athletic Director

    4 days ago

    Tucson, Arizona, United States Leona Group Schools Full time

    Job Title: Athletic CoachLeona Group Schools is seeking a dedicated and experienced Athletic Coach to join our team. As a key member of our coaching staff, you will be responsible for developing and implementing a comprehensive coaching program that fosters teamwork, discipline, and academic excellence in student-athletes.Key Responsibilities:Develop and...

  • Sportsbook Ticket Writer

    2 weeks ago

    Tucson, Arizona, United States CASINO DEL SOL Full time

    Sportsbook Ticket Writer Job DescriptionAt Casino Del Sol, we are seeking a highly skilled and detail-oriented Sportsbook Ticket Writer to join our team. As a Sportsbook Ticket Writer, you will be responsible for accurately processing sportsbook wagers and payments, ensuring compliance with departmental policies and procedures.Key Responsibilities:Maintain a...

  • Certified Athletic Trainer

    3 days ago

    Tucson, Arizona, United States Ladgov Corporation Full time

    Job SummaryLadgov Corporation is seeking a highly skilled Certified Athletic Trainer to join our team.Key ResponsibilitiesDevelop and implement injury prevention and rehabilitation programs for athletes.Provide acute care and rehabilitative services to ensure optimal athlete performance.Design and implement training programs to enhance athlete performance...

  • Certified Athletic Trainer

    3 weeks ago

    Tucson, Arizona, United States LADGOV CORPORATION Full time

    Job Title: Certified Athletic TrainerJob Location: Davis-Monthan AFB (DMAFB), ArizonaJob Summary:We are seeking a highly skilled Certified Athletic Trainer to join our team at LADGOV CORPORATION. As a key member of our sports medicine team, you will be responsible for providing injury prevention, acute care, and rehabilitative services to our...

  • Athletic Training Specialist

    12 hours ago

    Tucson, Arizona, United States Ladgov Corporation Full time

    Job DescriptionLadgov Corporation is seeking a highly skilled Athletic Training Specialist to join our team.Key Responsibilities:Provide injury prevention, acute care, and rehabilitative services to athletes.Design and implement training and injury prevention programs to promote athlete health and well-being.Document care and communicate effectively with...

  • Operations Director

    17 hours ago

    Tucson, Arizona, United States Centria Autism Full time

    Job DescriptionLife Skills Autism Academy is seeking a highly skilled and experienced Operations Director to join our team. As a key member of our leadership team, the Operations Director will be responsible for setting the tone for our center's team member culture and family experience.The Operations Director will oversee all sales and daily business...

  • Account Executive, Ticket Sales

    7 days ago

    Tucson, Arizona, United States AEG Full time

    Job Title: Account Executive, Ticket SalesJob Summary:The Ticket Sales Account Executive is responsible for selling and servicing new accounts, creating new ideas to increase ticket sales, and performing basic office functions as needed. This role will build relationships with customers to provide repeat business and excellent customer service.Key...

  • Certified Athletic Trainer

    4 weeks ago

    Tucson, Arizona, United States Reef Systems Full time

    Job Title: Certified Athletic TrainerWe are seeking a highly skilled Certified Athletic Trainer to join our team at Reef Systems. As a key member of our Human Performance Optimization (HPO) team, you will play a critical role in supporting the 68 RQS at Davis-Monthan AFB, AZ.About the Role:The successful candidate will be responsible for providing...

  • Ticket Sales Manager

    3 weeks ago

    Tucson, Arizona, United States AEG Full time

    Job Title: Ticket Sales ManagerJob Summary:The Ticket Sales Manager will be responsible for leading the sales team in achieving revenue goals through the sale of ticket products. This includes developing and implementing sales strategies, managing sales processes, and analyzing sales data to inform future sales efforts.Key Responsibilities:Develop and...

  • Sales and Service Representative

    2 weeks ago

    Tucson, Arizona, United States Sun Auto Tire and Service Full time

    OverviewSun Auto Tire & Service is a leading provider of automotive services, offering a wide range of solutions to keep your vehicle in top condition. From basic services like oil changes and brake repair to more complex mechanical services, our team is dedicated to delivering exceptional results.Job SummaryWe are seeking a highly motivated and...

  • Customer Service Representative

    3 weeks ago

    Tucson, Arizona, United States Dave & Buster Full time

    Job Title: Support TechnicianAt Dave & Buster's, we're looking for a Support Technician to join our team. As a Support Technician, you will be responsible for providing exceptional customer service and ensuring that our games and equipment are in top working condition.Key Responsibilities:Provide timely and accurate service to our guests, managing wait times...

  • Operations Director

    19 hours ago

    Tucson, Arizona, United States The Temp Connection Full time

    Operations Director: A Key Role in Ensuring EfficiencyThe Operations Director is responsible for overseeing the day-to-day activities of an organization, ensuring that resources are used effectively to meet customer needs. This role is part of the Executive Leadership Team in Tucson.Responsibilities:Oversee a team of professionals, including a National Sales...

  • Sales and Service Representative

    1 month ago

    Tucson, Arizona, United States Sun Auto Tire and Service Full time

    {"title": "Sales and Service Advisor", "description": "OverviewBRAKEmax has all the services you need to keep your vehicle in top condition. Whether you need basic services like oil changes and brake repair, or more challenging mechanical services like transmission repair or car AC repair, one stop at BRAKEmax gets it done.The Sales and Service Advisor is...

  • Assistant Community Director

    3 days ago

    Tucson, Arizona, United States HSL Asset Management Full time

    Job Title: Assistant Community DirectorJob Summary:We are seeking a highly motivated and organized Assistant Community Director to join our team at HSL Asset Management LLC. As a key member of our community management team, you will be responsible for assisting the Community Director in managing all aspects of the community, including financial operations,...

  • Director of Operations

    4 days ago

    Tucson, Arizona, United States ZMC Hotels Full time

    Director of OperationsAt ZMC Hotels, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our hotel, ensuring that all areas of the hotel are running smoothly and efficiently.Key Responsibilities:Assist department heads...

  • Customer Service Director

    4 weeks ago

    Tucson, Arizona, United States All Ways Caring HomeCare Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our organization, you will be responsible for delivering exceptional customer service, managing quality care, and overseeing employee performance.Key ResponsibilitiesOversee quality care and client...

  • Customer Service Director

    4 weeks ago

    Tucson, Arizona, United States All Ways Caring HomeCare Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our management team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.Key Responsibilities• Oversee the delivery of quality care...