Customer Service Director
5 days ago
We are seeking a highly skilled and compassionate Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our management team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.
Key Responsibilities
• Oversee the delivery of quality care services to clients in the comfort of their own homes
• Supervise and provide guidance to our team of caregivers to ensure exceptional client care
• Manage employee scheduling, identify problem situations, and implement proactive solutions to ensure seamless service delivery
• Maintain strong relationships with referral partners, payor sources, and clients to ensure ongoing business growth and development
• Ensure accurate and timely documentation and record-keeping to meet regulatory requirements
Requirements
• Associate or bachelor's degree in business, nursing, social services, or related field of study (per regulatory requirements)
• Proven experience in customer service, management, or supervisory roles
• Excellent communication and interpersonal skills to build strong relationships with clients, caregivers, and referral partners
• Ability to work independently with good judgment and prioritize tasks effectively
About All Ways Caring HomeCare
We deliver quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home. Our services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care, and other programs. We are committed to maximizing our clients' dignity, privacy, and independence.
What We Offer
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities
• Bilingual (Eng-Span) PLUS
• Must have a valid driver's license
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