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Patient Services Director
2 months ago
Aramark Healthcare+ is seeking a highly skilled Patient Services Manager to join our team at a 750-bed facility in a major metropolitan area. The successful candidate will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes.
Key Responsibilities- Manage patient food service activities and implement/maintain programs to drive overall patient satisfaction
- Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
- Drive patient satisfaction and maintain client relationships through rounding and regular communication
- Supervise, staff, train, and manage the performance of food service supervisors, diet office, kitchen, tray line or room service program, and patient meal delivery staff
- Serve as liaison between the dietetics staff and food service departments
- Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of specific issues directly related to age of patient population
- Coordinate activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution, and service of food to ensure optimal nutrition care of patients/residents
- Manage and control resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines
- Requires at least 1-2 years of experience in a food service supervisor or management role
- Bachelor's degree or equivalent experience
- Healthcare patient services management experience preferred
- Experience managing, motivating, and engaging a large workforce
- Proficiency with Microsoft Office programs required
- Excellent interpersonal, customer service, and organizational skills required
- Nutrition education and/or background preferred
- Must be able to work a varied schedule (opening, closing, and mid-shift, plus alternate weekends and holidays)
Aramark is a leading provider of food and facilities services to healthcare, education, and business markets. Our mission is to deliver exceptional service and quality to our clients and customers. We are committed to providing a positive and inclusive work environment for our employees and to making a positive impact on the communities we serve.
