Automotive Service Representative

3 weeks ago


Bellevue, Washington, United States Safelite Full time

Safelite seeks a highly motivated Automotive Service Representative to deliver exceptional customer experiences. In this role, you will manage administrative processes, schedule appointments, process work orders and invoices, and provide top-notch customer service through phone calls and emails.

What Youll Get

  • A competitive hourly wage of $25-$30 per hour.
  • A comprehensive benefits package valued at over $10,000 annually, including medical coverage, 401(k) matching, and paid time off programs.
  • Tuition reimbursement up to $5,250 annually.
  • Paid training and all necessary tools for success.

Key Responsibilities

  • Welcome in-shop customers, resolve concerns efficiently, and provide creative solutions.
  • Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing details.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, deleted work orders, credit memos, and rebills.
  • Review national contact center orders and manage dealer part orders and special accounts.
  • All other duties assigned by management.

Requirements

  • High School Diploma or Equivalent required.
  • 1-3 years of telephone operations or business administration experience.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.


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