Service Delivery Specialist

3 weeks ago


Bellevue, Washington, United States Safelite Full time

Safelite is seeking an experienced Service Delivery Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that all service requests are handled efficiently and effectively.

Compensation and Benefits

  • We offer a competitive salary of $25/hour, plus benefits that include medical, dental, and vision coverage, a 401(k) plan with company matching, and paid time off.

Key Responsibilities

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • All other duties as assigned.

Requirements

  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.


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