Logistics Supervisor
6 days ago
**About Shipfusion**
Shipfusion is a leading provider of e-commerce fulfillment solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and entrepreneurship, and we're seeking a talented Operations Supervisor to join our dynamic organization.
**Job Summary**
We're looking for a highly motivated and experienced Operations Supervisor to lead our warehouse team in achieving operational efficiency and excellence. As a key member of our operations leadership team, you will be responsible for driving customer satisfaction, managing day-to-day operations, and fostering a positive and productive work environment.
**Key Responsibilities**
- **Operational Leadership**: Supervise and manage a team of warehouse employees to ensure maximum efficiency and customer satisfaction.
- **Process Improvement**: Identify and implement process improvements to drive operational efficiency and reduce costs.
- **Customer Service**: Collaborate with the customer support team to ensure timely and accurate order fulfillment.
- **Inventory Management**: Oversee inventory control, quality assurance, and logistics coordination to ensure seamless order processing.
- **Team Development**: Foster a positive and inclusive work environment, promoting equality, consistency, and employee engagement.
**Daily and Monthly Responsibilities**
- **Warehouse Operations**: Supervise daily activities, including order fulfillment, quality assurance, inventory control, and logistics coordination.
- **E-commerce Order Fulfillment**: Manage e-commerce order fulfillment while achieving established service levels.
- **Customer Support**: Work closely with the customer support team to ensure client deliverables are met.
- **Dynamic Customer Needs**: Oversee special packaging, kitting, and bundling projects to meet changing customer requirements.
- **Team Leadership**: Lead a highly productive and engaged team, removing obstacles to drive operational efficiencies.
- **New Client Onboarding**: Support new client onboarding and creative fulfillment processes.
**Requirements**
- **Experience**: 5+ years of experience leading an operations team in a warehouse environment.
- **Technical Skills**: Ability to learn new technologies and custom proprietary software quickly.
- **Leadership**: Ability to hire, coach, train, and manage a team of 10 to 50 employees.
- **Adaptability**: Ability to learn and adapt quickly in a fast-paced changing environment.
- **Communication**: Detail-oriented, strong interpersonal and communication skills.
- **Language**: Fluent in English (Spanish is a plus).
- **Education**: High school diploma or equivalent (College degree preferred).
- **Software**: Experience with Microsoft Excel or Google Sheets.
**Why Shipfusion?**
At Shipfusion, we offer a competitive salary and lucrative compensation plan, comprehensive health and dental coverage, generous vacation time, cutting-edge tech setup, vibrant company social events, exclusive employee discounts, and an employee assistance program. Join our team and be part of a dynamic and supportive organization that values employee satisfaction and growth.
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