Logistics Supervisor

6 days ago


New York, New York, United States Shipfusion Full time
Job Opportunity

**About Shipfusion**

Shipfusion is a leading provider of e-commerce fulfillment solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and entrepreneurship, and we're seeking a talented Operations Supervisor to join our dynamic organization.

**Job Summary**

We're looking for a highly motivated and experienced Operations Supervisor to lead our warehouse team in achieving operational efficiency and excellence. As a key member of our operations leadership team, you will be responsible for driving customer satisfaction, managing day-to-day operations, and fostering a positive and productive work environment.

**Key Responsibilities**

  • **Operational Leadership**: Supervise and manage a team of warehouse employees to ensure maximum efficiency and customer satisfaction.
  • **Process Improvement**: Identify and implement process improvements to drive operational efficiency and reduce costs.
  • **Customer Service**: Collaborate with the customer support team to ensure timely and accurate order fulfillment.
  • **Inventory Management**: Oversee inventory control, quality assurance, and logistics coordination to ensure seamless order processing.
  • **Team Development**: Foster a positive and inclusive work environment, promoting equality, consistency, and employee engagement.

**Daily and Monthly Responsibilities**

  • **Warehouse Operations**: Supervise daily activities, including order fulfillment, quality assurance, inventory control, and logistics coordination.
  • **E-commerce Order Fulfillment**: Manage e-commerce order fulfillment while achieving established service levels.
  • **Customer Support**: Work closely with the customer support team to ensure client deliverables are met.
  • **Dynamic Customer Needs**: Oversee special packaging, kitting, and bundling projects to meet changing customer requirements.
  • **Team Leadership**: Lead a highly productive and engaged team, removing obstacles to drive operational efficiencies.
  • **New Client Onboarding**: Support new client onboarding and creative fulfillment processes.

**Requirements**

  • **Experience**: 5+ years of experience leading an operations team in a warehouse environment.
  • **Technical Skills**: Ability to learn new technologies and custom proprietary software quickly.
  • **Leadership**: Ability to hire, coach, train, and manage a team of 10 to 50 employees.
  • **Adaptability**: Ability to learn and adapt quickly in a fast-paced changing environment.
  • **Communication**: Detail-oriented, strong interpersonal and communication skills.
  • **Language**: Fluent in English (Spanish is a plus).
  • **Education**: High school diploma or equivalent (College degree preferred).
  • **Software**: Experience with Microsoft Excel or Google Sheets.

**Why Shipfusion?**

At Shipfusion, we offer a competitive salary and lucrative compensation plan, comprehensive health and dental coverage, generous vacation time, cutting-edge tech setup, vibrant company social events, exclusive employee discounts, and an employee assistance program. Join our team and be part of a dynamic and supportive organization that values employee satisfaction and growth.



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