Business Operations Team Lead

6 days ago


Houma, Louisiana, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring that our members receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities
  • Assist management in supervising associates and ensuring that they are trained and equipped to provide excellent member service.
  • Communicate goals and feedback to associates, and provide guidance and support to help them meet their objectives.
  • Train associates on processes and procedures, and ensure that they are compliant with company policies and procedures.
  • Provide direction and guidance to associates on member service approaches and techniques, and ensure that member complaints and issues are resolved according to company guidelines.
  • Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Strive to meet membership goals, and promote the value of Sam's Club products and services.
Requirements
  • 6 months retail experience, including operating front-end equipment (e.g. cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older
What We Offer

We offer a competitive hourly wage, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.


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